Having trouble logging in?
It’s so frustrating when it doesn’t work properly. Maybe we can help.
For at se indholdet skal du give samtykke til at anvende cookies. Det gør du ved at klikke på knappen nedenfor og vælge “Accepter alle”
Are you logging in for the first time or have you not yet created your password?
-
1.
Choose 'Create login' ("Opret login").
-
2.
You will receive a confirmation code by email. Check your spam or junk mail if you don't see it.
-
3.
Enter the confirmation code and your new password.
-
4.
Click 'Save and log in' ("Gem og log ind").
-
5.
Ta-da! Now you'll be able to log in with your email and password.
Your email doesn’t work
If we can’t recognize your email, or if you can’t remember which email address you registered with us, please call us at 70 29 29 29. We’ll be happy to help you get access.
Want to change your email?
You can easily do this yourself when you are logged in to My homepage or are in the app (Danish only). Under ‘Profile’ you will find the field ‘Mail’, where you can change your email address. Then just remember to use your new email to log in in the future.
Have you forgotten your password?
If you can’t remember your password, click on ‘Forgot password?’ (“Glemt adgangskode?”). You’ll receive an email with a confirmation code, which you need to create a new password.
When you’re logged in, you can always change your password under your ‘Profile.’
Frequently asked questions
Unfortunately not. If this the first time you’ve tried to log in since May 4, 2022, (when we changed our name to Andel Energi), you need to create a login and then you can use your email and password to log in.
There may be several reasons why you can’t log in.
A common reason is that you may be using a different email than the one registered with us. For example, perhaps you set up your account with your work email but are trying to log in with your private email. Check and try again.
Is this the first time you’ve logged in since May 4, 2022, when we changed our name? Then you need to create a login.
-
Choose ‘Create login’ (“Opret login”).
-
You will receive a confirmation code by email. Check your spam or junk mail if you don’t see it.
-
Enter the confirmation code and your new password.
-
Click ‘Save and log in’ (“Gem og log ind”).
-
Ta-da! Now you’ll be able to log in with your email and password.
If it still doesn’t work, give us a call at 70 29 29 29 so we can help you.
Unfortunately, there could be several reasons you are seeing this error message. Call us at 70 29 29 29 so we can help you.
Yes, this can happen. If you’ve unsuccessfully tried to log in several times using the same email, you can be locked out. Wait 15 minutes and try again.
If you’ve forgotten your password, click on ‘Forgot password?’ (“Glemt adgangskode?”). You’ll receive an email with a confirmation code which you can use to create a new password.
Unfortunately, there can be several reasons for this. Contact us by email at kundeservice@andelenergi.dk, or call us at 70 29 29 29, so we can help you.
If there are several people in the household who need to monitor your consumption etc., you need to share the password.
If you haven’t yet created a password, the person who has access to the email address on your agreement needs to create a login. Then you can share the password to others in the household.
It can take 5-10 minutes before you can log in with a new password.
Can’t find the email in your inbox? Check to see if it landed in ‘Spam’ or ‘Junk.’
If you’re reading emails on your mobile phone, try to open your email on our computer and look in your ‘Inbox,’ ‘Spam’ and ‘Junk.’
The confirmation code has 6 digits. When you copy it from your email, check to be sure you haven’t copied a space or forgotten to copy a digit.
Also, note that the confirmation code must be used within 60 minutes. If your confirmation code has expired, you’ll need to start over and get a new one.
Other issues?
That’s a classic! You write in capital letters without knowing it. Remember to make sure that the Caps Lock and Num Lock keys are turned off.
If you have several email addresses or have changed your email address, you could experience problems logging in. Try using one of your other email addresses.