{"id":42879,"date":"2021-12-17T09:34:46","date_gmt":"2021-12-17T09:34:06","guid":{"rendered":"https:\/\/prod.andelenergi.dk\/generelt\/privatlivspolitik\/"},"modified":"2026-03-02T13:56:54","modified_gmt":"2026-03-02T13:56:54","slug":"privatlivspolitik","status":"publish","type":"page","link":"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/","title":{"rendered":"Privatlivspolitik"},"content":{"rendered":"<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-1\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h2 class=\"wp-block-heading\" id=\"h-privatlivspolitik-andel-energi-a-s\">Privatlivspolitik Andel Energi A\/S<\/h2>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-2\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-gaeldende-fra-1-marts-2026\">G\u00e6ldende fra 1. marts 2026*<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--icon-teaser has-background text-black mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=icon-teaser-3\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n      <div\n      class=\"inner-bg bg-sky-100 px-4 sm:px-6 lg:px-8 py-6 lg:py-8\"\n      \n    >\n  \n  <div\n  class=\"icon-teaser  relative flex h-full flex-col\"\n  >\n  <div class=\"flex flex-auto flex-col\">\n    \n    <div class=\"flex-none\">\n      \n      <h2 class=\"break-word mb-4 text-lg\">Privatlivspolitikken er blevet opdateret<\/h2>\n    <\/div>\n\n          <div class=\"wysiwyg mb-4\">\n        <p>\u00c6ndringerne afspejler nye regler om forbrugerbeskyttelse af elkunder og g\u00f8r det tydeligere for dig som kunde, hvordan vi behandler dine data. De omhandler blandt andet:<\/p>\n<ul>\n<li>Pr\u00e6cisering af produkter og services<\/li>\n<li>Brug af ny teknologi, herunder kunstig intelligens (AI) til at underst\u00f8tte kundeservice, lave analyser og forbedre systemer til fordel for dig som kunde<\/li>\n<li>Dokumentation og opbevaring, n\u00e5r du indg\u00e5r en elaftale<\/li>\n<li>Optagelse af kunder\u00e5dgivere til forbedring af kundeservice<\/li>\n<li>Tydeligere rammer for samarbejde med partnere, herunder om kundefordele og rabatter<\/li>\n<li>Nye pligter ved opsigelse eller misligholdelse af elaftale<\/li>\n<\/ul>\n\n      <\/div>\n      <\/div>\n\n  \n  <\/div>\n\n\n      <\/div>\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-5\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Denne privatlivspolitik forklarer, hvordan Andel Energi A\/S (\u201dAndel Energi\u201d, \u2019\u2019vi\u2019\u2019 eller \u2019\u2019os\u2019\u2019) behandler dine persondata.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-6\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>N\u00e5r vi modtager persondata om dig, er det vores m\u00e5l, at du har tillid til, at vi behandler dine persondata p\u00e5 en gennemsigtig og sikker m\u00e5de. Det er derfor vigtigt for os, at du tager dig tid til at l\u00e6se denne privatlivspolitik, som forklarer dig, hvordan vi h\u00e5ndterer dine persondata.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-7\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Denne privatlivspolitik g\u00e6lder for kunder i Andel Energi A\/S, og du kan hente den som pdf eller l\u00e6se den her p\u00e5 siden.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-8\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Nogle steder skriver vi \u2019enkeltmandsvirksomheder\u2019, \u2019kun for elkunder\u2019 eller \u2019kun for gaskunder\u2019 i parentes. Det betyder, at afsnittet kun er relevant for denne gruppe af kunder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-9\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Teksten er bygget tematisk op for at v\u00e6re s\u00e5 let at l\u00e6se som muligt. Vi har ogs\u00e5 indsat en indholdsfortegnelse, s\u00e5 du hurtigt kan finde det afsnit, der er relevant for dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-10\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Udover privatlivspolitikken g\u00e6lder vores cookiepolitik, som du kan finde p\u00e5&nbsp;<a href=\"https:\/\/andelenergi.dk\/cookie-politik\/\">andelenergi.dk\/cookies<\/a>.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-11\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>*Elleveringsbekendtg\u00f8relsens \u00a7\u00a7 3-4 og 11, stk. 2, nr. 2, er f\u00f8rst g\u00e6ldende fra den 1. juli 2026, jf. \u00a7 41, stk. 2 og 3.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--article-list text-black mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=article-list-12\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <div class=\"inner--px-remove\">\n    <div class=\"inner inner--prose\">\n      \n      <div\n        class=\"border-t\"\n        style=\"border-color: #1e1e1e33\"\n      >\n\n                  <a\n            href=\"https:\/\/andelenergi.dk\/app\/uploads\/2026\/03\/20638_B2C_EL_PRIVATLIV-01032601_A4_3k_270226_FINAL.pdf\"\n            target=\"_blank\"\n            class=\"icon-teaser group flex h-full items-center border-b\"\n            style=\"border-color: #1e1e1e33\"\n          >\n\n            <div\n              class=\"flex flex-auto flex-col py-4 pr-8 leading-none transition-colors duration-300 ease-in-out md:flex-row md:py-8\"\n            >\n\n                              <div class=\"mb-6 mr-6 flex flex-none items-center md:mb-0\">\n                  <div class=\"icon flex h-12 w-12 items-center justify-center\">\n                    <?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ikoner\" viewBox=\"0 0 40 40\"><style type=\"text\/css\"> #Ikoner{fill:currentColor;} <\/style><path d=\"M6,2V34H34V10.63L26.47,2ZM32,32H8V4H25.57L32,11.38Z\"><\/path><path d=\"M13.58,17H10.37v8h1.32V22.23h1.89c1.9,0,3-1.12,3-2.63S15.47,17,13.58,17Zm-.08,4.05H11.69V18.24H13.5c1.13,0,1.71.55,1.71,1.38S14.64,21.09,13.5,21.09Z\"><\/path><path d=\"M19.87,17H17.05v8h2.78a4,4,0,0,0,4.3-4A4,4,0,0,0,19.87,17Zm-.06,6.83H18.37V18.23h1.45a2.75,2.75,0,0,1,3,2.8A2.8,2.8,0,0,1,19.81,23.87Z\"><\/path><polygon points=\"24.69 25.07 26.01 25.07 26.01 21.72 29.64 21.72 29.64 20.51 26.01 20.51 26.01 18.24 29.85 18.24 29.85 17.04 24.69 17.04 24.69 25.07\"><\/polygon><rect x=\"6.02\" y=\"36.01\" width=\"28\" height=\"2\"><\/rect><\/svg> \n                  <\/div>\n                <\/div>\n              \n              <div class=\"flex flex-auto flex-col justify-center space-y-2\">\n                                  <h5 class=\"text-lg\">Privatlivspolitik<\/h5>\n                \n                                  <p class=\"text-body-xs\">Download PDF<\/p>\n                              <\/div>\n\n            <\/div>\n\n            <div class=\"flex-none\">\n              <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 7 12\" class=\"inline w-[11px] h-[11px] mr-1 group-hover:translate-x-1 transition-transform duration-200 ease-in-out\">\n    <path fill=\"currentColor\" d=\"M6.814 5.534L1.681.194a.617.617 0 0 0-.897 0L.186.815a.678.678 0 0 0-.001.932L4.253 6 .185 10.252a.678.678 0 0 0 0 .932l.6.623a.617.617 0 0 0 .896 0l5.133-5.34a.679.679 0 0 0 0-.933z\"\/>\n<\/svg>\n            <\/div>\n          <\/a>\n              <\/div>\n    <\/div>\n  <\/div>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--accordion mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=accordion-14\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Indholdsfortegnelse<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>1. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#1\">Dataansvarlig<\/a><\/p>\n<p>2. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#2\">Dit kundeforhold<\/a><br \/>\n2.1 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#21\">Indg\u00e5else af el-\/gasaftale og tilbud p\u00e5 andre produkter og services<\/a><br \/>\n2.2 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#22\">Administration af kundeforhold<\/a><br \/>\n2.3 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#23\">Brug af app og selvbetjening<\/a><br \/>\n2.4 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#24\">Kundeservice og r\u00e5dgivning<\/a><br \/>\n2.5 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#25\">Brug af chatbot<\/a><br \/>\n2.6 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik-test\/#26\">Anvendelse af kunstig intelligens (AI)<\/a><br \/>\n2.7 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#27\">Afbrydelse af leverancer<\/a><br \/>\n2.8 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#28\">Pligtm\u00e6ssig information<\/a><br \/>\n2.9 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#29\">Persondata om andre parter<\/a><\/p>\n<p>3. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#3\">Statistik og forskning<\/a><\/p>\n<p>4. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#4\">Markedsf\u00f8ring<\/a><br \/>\n4.1 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#41\">Markedsf\u00f8ring af relevante produkter og l\u00f8sninger<\/a><br \/>\n4.2 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#42\">Telemarketing<\/a><\/p>\n<p>5. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik-test\/#5\">Digitale tjenester og vores hjemmeside<\/a><br \/>\n5.1 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#51\">Brug af vores hjemmeside<\/a><br \/>\n5.2 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#52\">Administration og forbedring af digitale tjenester<\/a><br \/>\n5.3 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#53\">Analyse af gennemsnitlige forbrugsm\u00f8nstre, adf\u00e6rd og lignende<\/a><br \/>\n5.4 <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#54\">Markedsf\u00f8ring tilpasset dig og dine interesser<\/a><\/p>\n<p>6. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#6\">Samarbejdspartnere med selvst\u00e6ndigt dataansvar<\/a><\/p>\n<p>7. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#7\">F\u00e6lles dataansvar<\/a><\/p>\n<p>8. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#8\">Overf\u00f8rsler til lande uden for EU\/E\u00d8S<\/a><\/p>\n<p>9. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#9\">Dine rettigheder<\/a><\/p>\n<p>10. <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/#10\">\u00c6ndring af vores privatlivspolitik<\/a><\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-16\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"1\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-17\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-1-dataansvarlig\">1. Dataansvarlig<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-18\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Den dataansvarlige for behandlingen af dine persondata er:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-19\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Andel Energi A\/S<br>Cvr-nr. 24213528<br>Hovedgaden 36<br>4520 Svinninge<br>Mail&nbsp;<a href=\"mailto:kundeservice@andelenergi.dk\">kundeservice@andelenergi.dk<\/a><br>Telefon 70 29 29 29<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-20\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"2\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-21\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-2-dit-kundeforhold\">2. Dit kundeforhold<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-22\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"21\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-23\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-1-indgaelse-af-el-gasaftale-og-tilbud-pa-andre-produkter-og-services\">2.1 Indg\u00e5else af el-\/gasaftale og tilbud p\u00e5 andre produkter og services<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-24\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.1.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-25\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>N\u00e5r vi kommer i kontakt med dig om en ny el- eller gasaftale eller flytning af samme, behandler vi dine persondata for at kunne behandle din ordre og tilmelde dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-26\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Det g\u00e6lder, hvis du som kunde er i direkte kontakt med os, er i kontakt med os via en eventuel samarbejdspartner eller bruger en formular p\u00e5 vores hjemmeside vedr\u00f8rende energil\u00f8sninger s\u00e5som varmepumper, solceller, ladebokse til elbiler eller hjemmebatterier.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-27\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>N\u00e5r du indsender en formular og beder os og\/eller vores samarbejdspartnere om at sende dig et tilbud, behandler vi dine persondata, ligesom vi videregiver de n\u00f8dvendige oplysninger til vores samarbejdspartnere, s\u00e5 de kan kontakte dig for at sende et tilbud. Hvis du accepterer tilbuddet, behandler vi og\/eller vores samarbejdspartnere de n\u00f8dvendige oplysninger om dig for at indg\u00e5 en aftale og levere de relevante produkter og services.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-28\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi optager telefonsamtaler forud for eventuel aftaleindg\u00e5else med henblik p\u00e5 at dokumentere de oplysninger, der gives til dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-29\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du \u00f8nsker at blive kunde i Andel Energi, behandler vi de n\u00f8dvendige oplysninger om dig med henblik p\u00e5:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-30\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at indg\u00e5 en aftale om levering af el, gas eller andre services til dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-31\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at give dig et tilbud om levering af andre af vores produkter.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-32\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at s\u00f8rge for kreditgodkendelse eller l\u00e5negodkendelse (for andre produkter end el, gas og serviceaftaler) af dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-33\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at sikre entydig identifikation af dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-34\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Se herudover punkt 2.2 om administration af kundeforhold.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-35\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.1.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-36\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-37\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail og telefonnummer, herunder n\u00e5r du bruger formularer p\u00e5 vores hjemmeside, der vedr\u00f8rer energil\u00f8sninger s\u00e5som varmepumper, solceller, ladebokse til elbiler, eller hjemmebatterier.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-38\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CPR-nummer (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-39\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CVR-nummer og virksomhedsnavn (kun for enkeltmandsvirksomheder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-40\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugs- og leveringsoplysninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-41\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Type af aftale og produkt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-42\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysning om kredit- eller l\u00e5negodkendelse (kun for andre produkter end el, gas og serviceaftaler).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-43\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din boligtype, boligens opvarmningsform, boligst\u00f8rrelse, personer i din husstand, boligens bygge\u00e5r og estimeret forbrug, hvis du bestiller en varmepumpe eller et hjemmebatteri.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-44\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysning om elbil og solceller, hvis du bestiller en ladeboks.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-45\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din boligs elinstallationer, f.eks. om du har en godkendt jordforbindelse i husstanden.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-46\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.1.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-47\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-48\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-49\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige registre, herunder BBR og Det Centrale Personregister (CPR).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-50\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Det statsejede selskab Energinet (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-51\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Evida (kun for gaskunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-52\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Kreditoplysningsbureauer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-53\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Medlemmer af din husstand, som tilmelder sig el eller gas p\u00e5 jeres adresse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-54\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Ejendomsm\u00e6glere, boligselskaber, udlejere, fuldmagtshavere, eller andre som efter aftale med dig opretter dig som kunde hos os.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-55\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.1.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-56\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-57\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 GDPR artikel 6.1.b, da behandlingen af dine persondata er n\u00f8dvendig for at kunne behandle din anmodning om levering af produkter og services.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-58\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata i forbindelse med indg\u00e5else af aftale som dokumentation for aftaleindg\u00e5elsen, jf. elleveringsbekendtg\u00f8relsens \u00a7 3, stk. 4<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-59\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler derudover dit CPR-nummer (kun for elkunder), da vi er forpligtet til det i medf\u00f8r af:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-60\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Energinets Markedsforskrift H1 (udstedt med hjemmel i Elforsyningsloven) \u00a7 13, stk. 9, jf. databeskyttelseslovens \u00a7 11, stk. 2, nr. 1.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-61\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler optagelser af telefonsamtaler forud for eventuel aftaleindg\u00e5else med henblik p\u00e5 at dokumentere de oplysninger, der gives til dig, jf. elleveringsbekendtg\u00f8relsens \u00a7 4, stk. 1<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-62\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler desuden optagelser af telefonsamtaler til at forbedre vores tjenester ved at uddanne medarbejdere, kategorisere samtaler for at h\u00e5ndtere h\u00e6ndelser og f\u00f8lge op p\u00e5 tendenser og interesser hos kunder p\u00e5 grundlag af samtykke, jf. GDPR art. 6.1.a.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-63\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.1.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-64\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-65\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, installat\u00f8rer, leverand\u00f8rer af teknisk support og finansielle virksomheder samt leverand\u00f8rer, f.eks. til udsendelse af fysisk og elektronisk post).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-66\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold og p\u00e5 at sende tilbud samt indg\u00e5 aftaler om relevante produkter og services p\u00e5 din anmodning (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5 andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-67\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige myndigheder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-68\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Akt\u00f8rer inden for energibranchen (net- og distributionsselskaber og energileverand\u00f8rer, samt det statsejede selskab Energinet), hvis det er n\u00f8dvendigt for behandling af dine henvendelser eller p\u00e5kr\u00e6vet efter lovgivningen eller regler udstedt i medf\u00f8r heraf.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-69\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.1.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-70\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-71\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du er eller bliver kunde hos os, s\u00e5 g\u00e6lder den opbevaringsfrist, som er angivet for hvert behandlingsform\u00e5l, vi har beskrevet i privatlivspolitikken (f.eks. punkt 2.2 om administration af kundeforhold og punkt 2.4 om kundeservice og r\u00e5dgivning).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-72\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du ikke bliver kunde hos os, s\u00e5 opbevarer vi som hovedregel dine persondata i op til 2 \u00e5r efter, at du har v\u00e6ret i dialog med os om vores produkter, tjenester og services. Optagede telefonsamtaler opbevares i op til 1 \u00e5r, hvis aftale indg\u00e5s og opbevares i op til 6 m\u00e5neder, hvis aftale ikke indg\u00e5s, som kr\u00e6vet efter elleveringsbekendtg\u00f8relsen.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-73\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Optagede telefonsamtaler til at forbedre vores tjenester og kategorisere samtaler opbevares i op til 6 m\u00e5neder efter optagelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-74\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>CPR-nummer (kun for elkunder) opbevarer vi op til 1 \u00e5r, efter vi har f\u00e5et oplysning om, at du ikke vil v\u00e6re kunde hos os (n\u00e5r du g\u00f8r brug af din fortrydelsesret).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-75\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Persondata indsendt via formularer p\u00e5 vores hjemmeside opbevarer vi i 90 dage, efter vi har modtaget dem, eller sletter dem, hvis vi f\u00e5r besked fra dig om, at du alligevel ikke \u00f8nsker nogen produkter eller services<em>.<\/em><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-76\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>I visse tilf\u00e6lde gemmer vi oplysningerne i l\u00e6ngere tid, hvis oplysningerne indg\u00e5r som led i en igangv\u00e6rende sag, hvor det er n\u00f8dvendigt at gemme oplysningerne.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-77\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"22\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-78\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-2-administration-af-kundeforhold\">2.2 Administration af kundeforhold<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-79\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.2.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-80\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>N\u00e5r du er kunde hos os, behandler vi dine persondata for at administrere kundeforholdet, herunder med henblik p\u00e5:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-81\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at sikre, at der bliver leveret el, gas eller andre af vores produkter til din adresse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-82\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at opkr\u00e6ve, modtage og registrere betaling for vores ydelse(r).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-83\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at identificere dig, n\u00e5r du kontakter os.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-84\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at holde dine kontakt- og adresseoplysninger opdaterede.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-85\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at opfylde \u00f8vrige forpligtelser for dig eller os, der f\u00f8lger af aftalen og lovgivningen.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-86\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at tilmelde dig relevant betalingsmetode.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-87\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at h\u00e5ndtere din foresp\u00f8rgsel, hvis du kontakter os.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-88\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at r\u00e5dgive dig om energiforbrug og energibesparelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-89\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at h\u00e5ndtere din opsigelse af elaftale, hvis der ikke foreligger en ny elleveringsaftale p\u00e5 aftagenummeret.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-90\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 at udbetale eventuelle tilgodehavender.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-91\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.2.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-92\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-93\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail, telefonnummer, bank- og betalingsoplysninger, kunde- og aftalekontonummer, aftagenummer, fuldmagtsforhold og status i CPR (f.eks. navne- og adressebeskyttelse m.v.).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-94\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CPR-nummer (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-95\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CVR-nummer og virksomhedsnavn (kun for enkeltmandsvirksomheder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-96\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysning om kredit- eller l\u00e5negodkendelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-97\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din boligtype, boligens opvarmningsform, boligst\u00f8rrelse, personer i din husstand, boligens bygge\u00e5r og estimeret forbrug, oplysning om elbil, oplysning om solceller.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-98\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugs- og leveringsoplysninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-99\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Type af aftale og produkt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-100\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugsm\u00f8nstre, energivaner og energirelaterede produkter.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-101\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om udest\u00e5ender samt inkasso og fogedretssager.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-102\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger relateret til eventuelle bonusordninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-103\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger vedr\u00f8rende klagesager.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-104\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om konkurs.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-105\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om str\u00f8mafbrydelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-106\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om lovovertr\u00e6delser (f.eks. tyveri af str\u00f8m) relateret til de ydelser, vi leverer, med henblik p\u00e5 anmeldelse til myndigheder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-107\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.2.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-108\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-109\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-110\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige registre, herunder BBR og Det Centrale Personregister (CPR).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-111\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Det statsejede selskab Energinet (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-112\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Evida (kun for gaskunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-113\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Kreditoplysningsbureauer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-114\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentligt tilg\u00e6ngelige kilder, herunder flyttemeddelelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-115\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Installat\u00f8rer eller serviceudbydere i forbindelse med din installation eller serviceaftale.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-116\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Medlemmer af din husstand, som tilmelder sig el eller gas p\u00e5 jeres adresse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-117\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Ejendomsm\u00e6glere, boligselskaber, udlejere, fuldmagtshavere, andre samarbejdspartnere, som efter aftale med dig opretter dig som kunde hos os.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-118\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber, der er koncernforbundet med Andel Energi A\/S, med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5 andel.dk)<em>.<\/em><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-119\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.2.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-120\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-121\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 GDPR artikel 6.1.b, da behandlingen af dine persondata er n\u00f8dvendig for at opfylde din aftale om levering af energiydelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-122\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p> \u2013 GDPR, artikel 6.1.f, hvor vores legitime interesser er at f\u00f8re et ajourf\u00f8rt kunderegister.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-123\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Elleveringsbekendtg\u00f8relsens \u00a7 29, jf. GDPR, artikel 6.1.c, da vi har pligt til at videregive oplysninger om afbrydelse af leverance af el til ejer af en ejendom.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-124\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Energinets Markedsforskrift H1 (udstedt med hjemmel i Elforsyningsloven), herunder forskriftens \u00a7 13, stk. 9, jf. GDPR artikel 6.1.c, da behandlingen er n\u00f8dvendig for at overholde en retlig forpligtelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-125\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Samtykke, jf. databeskyttelseslovens \u00a7 11, stk. 2, nr. 2 (for gaskunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-126\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler derudover dit CPR-nummer (kun for elkunder) p\u00e5 baggrund af krav herom i henhold til:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-127\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Energinets Markedsforskrift H1 (udstedt med hjemmel i Elforsyningsloven), herunder forskriftens \u00a7 13, stk. 9, jf. databeskyttelseslovens \u00a7 11, stk. 2, nr. 1.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-128\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.2.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-129\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-130\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, installat\u00f8rer, leverand\u00f8rer af teknisk support og leverand\u00f8rydelser, f.eks. udsendelse af fysisk og elektronisk post).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-131\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Andre samarbejdspartnere, herunder i forbindelse med fordels- og rabataftaler.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-132\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-133\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Akt\u00f8rer inden for energibranchen (net- og distributionsselskaber og energileverand\u00f8rer, samt det statsejede selskab Energinet), hvis det er n\u00f8dvendigt for behandling af dine henvendelser eller p\u00e5kr\u00e6vet efter lovgivningen eller regler udstedt i medf\u00f8r heraf.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-134\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige myndigheder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-135\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Ejer af en ejendom, hvor elleveringsaftale til et aftagenummer opsiges af en elkunde, uden at der foreligger en ny elleveringsaftale til dette aftagenummer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-136\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 G\u00e6ldsinddrivelsesvirksomheder.<br><br><strong>2.2.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-137\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-138\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som hovedregel opbevarer vi dine persondata i op til 2 \u00e5r efter, at dit kundeforhold oph\u00f8rer, eller du har v\u00e6ret i dialog med os om vores produkter, tjenester og services. Dokumentation vedr\u00f8rende fremsendelse af din regning slettes efter 3 \u00e5r.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-139\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du har k\u00f8bt produkter eller services med garanti, opbevarer vi dine oplysninger minimum i hele garantiperioden, uanset om dit kundeforhold oph\u00f8rer og den anf\u00f8rte opbevaringsfrist udl\u00f8ber f\u00f8r garantiperiodens udl\u00f8b.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-140\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Nogle persondata gemmer vi i kortere eller l\u00e6ngere tid afh\u00e6ngig af form\u00e5let. Det g\u00e6lder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-141\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysning om kredit- eller l\u00e5negodkendelse og andre oplysninger, som vi er forpligtet til at opbevare iht. bogf\u00f8ringsloven (bl.a. regninger, tilgodehavender, korrespondancer, betalingsoplysninger og lignende oplysninger som er n\u00f8dvendige for at dokumentere vores bogf\u00f8ring) opbevares i 5 \u00e5r fra udl\u00f8b af det regnskabs\u00e5r, hvor dit kundeforhold oph\u00f8rer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-142\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CPR-nummer (kun for elkunder) og loginoplysninger til vores selvbetjeningsl\u00f8sninger opbevarer vi op til 1 \u00e5r, efter du er stoppet som kunde.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-143\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger indsendt via formularer p\u00e5 vores hjemmeside opbevarer vi i 90 dage, efter vi har modtaget dem, eller sletter dem, hvis vi f\u00e5r besked fra dig om, at du alligevel ikke \u00f8nsker nogen produkter eller services.<em>.<\/em><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-144\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>I visse tilf\u00e6lde gemmer vi oplysningerne i l\u00e6ngere tid, hvis oplysningerne indg\u00e5r som led i en igangv\u00e6rende sag, hvor det er n\u00f8dvendigt at gemme oplysningerne.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-145\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"23\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-146\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-3-brug-af-app-og-selvbetjening\">2.3 Brug af app og selvbetjening<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-147\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.3.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-148\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>I till\u00e6g til punkt 2.2 ovenfor om administration af kundeforhold, behandler vi dine persondata i vores selvbetjening og i vores app, hvis du benytter den til at f\u00f8lge med i dit forbrug, dine betalinger og \u00e6ndre dine oplysninger m.v.<br><br>Hvis du har givet tilladelse til at modtage notifikationer, behandler vi dine persondata, s\u00e5 vi kan kontakte dig, f.eks. hvis dit forbrug afviger fra det forventede. Det kan vi g\u00f8re ved at sende dig en notifikation via vores app, e-mail eller en sms.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-149\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du i appen giver samtykke til, at vi m\u00e5 bruge dine oplysninger i forbindelse med vores markedsf\u00f8ring, kan du l\u00e6se mere om vores behandling af persondata til det form\u00e5l under punkt 3.1.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-150\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.3.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-151\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-152\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail, telefonnummer, bank- og betalingsoplysninger samt forbrugs- og leveringsoplysninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-153\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Loginoplysninger til andelenergi.dk og vores app.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-154\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din boligs opvarmningsform, boligst\u00f8rrelse, personer i din husstand, oplysning om elbil, hjemmebatteri og solceller.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-155\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugsm\u00f8nstre, pr\u00e6ferencer, energivaner og energirelaterede produkter.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-156\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.3.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-157\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-158\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-159\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige registre, herunder BBR og Det Centrale Personregister (CPR).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-160\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Det statsejede selskab Energinet (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-161\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Evida (kun for gaskunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-162\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber, der er koncernforbundet med Andel Energi A\/S, med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5 andel.dk)<em>.<\/em><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-163\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.3.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-164\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-165\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 GDPR artikel 6.1.b, da behandlingen af dine persondata er n\u00f8dvendig for at kunne stille en selvbetjeningsl\u00f8sning til r\u00e5dighed, hvor du kan se og \u00e6ndre i dine oplysninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-166\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Elleveringsbekendtg\u00f8relsens \u00a79, jf. GDPR artikel 6.1.c, da behandlingen er n\u00f8dvendig for at overholde en retlig forpligtelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-167\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.3.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-168\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-169\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og konsulenter, som vi samarbejder med og som assisterer vores virksomhed.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-170\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber, der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-171\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.3.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-172\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt. Som hovedregel opbevarer vi dine persondata i op til 1 \u00e5r efter, at dit kundeforhold er oph\u00f8rt, eller at du har v\u00e6ret i dialog med os om vores produkter, tjenester og services.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-173\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CPR-nummer (kun for elkunder) og loginoplysninger til vores selvbetjeningsl\u00f8sninger opbevarer vi op til 1 \u00e5r, efter du er stoppet som kunde.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-174\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"24\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-175\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-4-kundeservice-og-radgivning\">2.4 Kundeservice og r\u00e5dgivning<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-176\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.4.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-177\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>N\u00e5r du kontakter vores kundeservice, eller indsender en formular med henblik p\u00e5, at vi kontakter dig, behandler vi dine persondata for at kunne h\u00e5ndtere din henvendelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-178\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi optager telefonsamtaler for at kunne dokumentere indholdet, men kun hvis du har afgivet samtykke til optagelse, eller hvis vi har legitim interesse i at optage samtalen, f.eks. til dokumentation af en mundtlig aftale. Derudover bruger vi optagelserne til at forbedre vores tjenester ved at uddanne medarbejdere, kategorisere samtaler for at h\u00e5ndtere h\u00e6ndelser og f\u00f8lge op p\u00e5 tendenser og interesser hos kunder. Endvidere optages kunder\u00e5dgiveren ved henvendelser til kundeservice, for at kvalitetssikre r\u00e5dgivningen.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-179\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi bruger kunstig intelligens (AI) til at udarbejde en skriftlig opsummering af telefonsamtaler. AI-systemet opsummerer udelukkende oplysninger af relevans for vores services og frasorterer anden information afgivet under telefonsamtalen.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-180\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler i \u00f8vrigt dine persondata, n\u00e5r vi foretager kundetilfredshedsunders\u00f8gelser via telefon, e-mail eller hjemmesider.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-181\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.4.2 Kategorier af persondata<\/strong>&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-182\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-183\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail, telefonnummer, bank- og betalingsoplysninger, dit kunde- og, aftalekontonummer, aftagenummer, fuldmagtsforhold og status i CPR (f.eks. navne- og adressebeskyttelse m.v.).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-184\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CPR-nummer (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-185\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CVR-nummer, virksomhedsnavn (kun for enkeltmandsvirksomheder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-186\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysning om kredit- eller l\u00e5negodkendelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-187\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din boligtype, boligens opvarmningsform, boligst\u00f8rrelse, personer i din husstand, boligens bygge\u00e5r og estimeret forbrug, oplysning om elbil, oplysning om solceller.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-188\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Detaljerede forbrugs- og leveringsoplysninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-189\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Type af aftale og produkt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-190\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugsm\u00f8nstre, energivaner og energirelaterede produkter.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-191\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om udest\u00e5ender samt inkasso og fogedretssager.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-192\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger relateret til eventuelle bonusordninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-193\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger vedr\u00f8rende klagesager.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-194\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om konkurs.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-195\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om str\u00f8mafbrydelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-196\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om eventuelle lovovertr\u00e6delser (f.eks. tyveri af str\u00f8m) relateret til de ydelser, vi leverer, med henblik p\u00e5 anmeldelse til myndigheder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-197\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugsm\u00f8nstre, energivaner og energirelaterede produkter.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-198\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Optagelse af telefonsamtaler, opsummering af telefonsamtaler samt korrespondance med kundeservice og\/eller andre medarbejdere.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-199\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger vedr\u00f8rende klagesager.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-200\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.4.3 Kilder<\/strong>&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-201\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-202\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-203\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Tredjeparter, som kontakter os p\u00e5 vegne af dig.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-204\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige registre, herunder BBR og Det Centrale Personregister (CPR).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-205\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Det statsejede selskab Energinet (kun for elkunder).&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-206\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Evida (kun for gaskunder).&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-207\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Kreditoplysningsbureauer.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-208\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentligt tilg\u00e6ngelige kilder, herunder flyttemeddelelser.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-209\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Installat\u00f8rer eller serviceudbydere i forbindelse med din installation eller serviceaftale.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-210\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Ejendomsm\u00e6glere, boligselskaber, udlejere, fuldmagtshavere og andre samarbejdspartnere, som efter aftale med dig opretter dig som kunde hos os.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-211\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber, der er koncernforbundet med Andel Energi A\/S, med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5 andel.dk)<em>.<\/em><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-212\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Medlemmer af din husstand, som tilmelder sig el eller gas p\u00e5 jeres adresse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-213\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.4.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-214\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>&nbsp;Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-215\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 GDPR artikel 6.1.b, da behandlingen af dine persondata er n\u00f8dvendig for at opfylde din aftale om levering af energiydelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-216\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Energinets Markedsforskrift H1 (udstedt med hjemmel i Elforsyningsloven), herunder forskriftens \u00a7 13, stk. 9, jf. GDPR artikel 6.1.c, da behandlingen er n\u00f8dvendig for at overholde en retlig forpligtelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-217\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Elleveringsbekeng\u00f8relsens \u00a7 11, stk. 2, nr. 2, da behandlingen er n\u00f8dvendig for at overholde en retlig forpligtigelse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-218\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler derudover dit CPR-nummer (kun for elkunder) p\u00e5 baggrund af krav herom i henhold til:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-219\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Energinets Markedsforskrift H1 (udstedt med hjemmel i Elforsyningsloven), herunder forskriftens \u00a7 13, stk. 9, jf. databeskyttelseslovens \u00a7 11, stk. 2, nr. 1.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-220\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler optagelser af telefonsamtaler til at forbedre vores tjenester ved at uddanne medarbejdere, kategorisere samtaler for at h\u00e5ndtere h\u00e6ndelser og f\u00f8lge op p\u00e5 tendenser og interesser hos kunder p\u00e5 grundlag af samtykke, jf. GDPR art. 6.1.a.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-221\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler optagelser af kunder\u00e5dgiveren p\u00e5 grundlag af GDPR artikel 6.1.f, hvor det er vores legitime interesse at kunne kvalitetssikre kunder\u00e5dgivning.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-222\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>&nbsp;Vi behandler optagelser og skriftlig opsummering af telefonsamtaler til brug for dokumentation p\u00e5 grundlag af GDPR art. 6.1.f., hvor det er vores legitime interesse at kunne dokumentere telefonsamtalernes indhold.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-223\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.4.5 Modtagere<\/strong>&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-224\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-225\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, installat\u00f8rer, leverand\u00f8rer af teknisk support og leverand\u00f8rydelser, f.eks. udsendelse af fysisk og elektronisk post).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-226\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Andre samarbejdspartnere, herunder i forbindelse med fordels- og rabataftaler.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-227\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk).&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-228\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.4.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-229\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-230\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som hovedregel opbevarer vi dine persondata op til 2 \u00e5r, efter du er stoppet som kunde eller har v\u00e6ret i dialog med os om vores produkter, tjenester og services. Vi opbevarer eventuel optagelse af telefonsamtaler i op til 6 m\u00e5neder efter optagelsen.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-231\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>I visse tilf\u00e6lde gemmer vi oplysningerne i l\u00e6ngere tid, hvis oplysningerne indg\u00e5r som led i en igangv\u00e6rende sag, hvor det er n\u00f8dvendigt at gemme oplysningerne.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-232\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Detaljerede forbrugs- og leveringsoplysninger opbevares som kr\u00e6vet efter elleveringsbekendtg\u00f8relsen i mindst 2 \u00e5r fra forbrugstidspunktet, dog f\u00f8rst fra den dag du blev kunde hos os, hvis denne periode er kortere.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-233\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"25\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-234\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-5-brug-af-chatbot\">2.5 Brug af chatbot<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-235\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>N\u00e5r du bruger vores chatbot p\u00e5 hjemmesiden, behandler vi persondata om dig for at h\u00e5ndtere din foresp\u00f8rgsel, jf. ogs\u00e5 punkt 2.4 om kundeservice og r\u00e5dgivning, ligesom din samtale med vores chatbot ogs\u00e5 bliver brugt til at forbedre vores chatbots svar og derigennem oplevelsen af samtalen.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-236\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Se i \u00f8vrigt punkt 2.4.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-237\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"26\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-238\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-6-anvendelse-af-kunstig-intelligens-ai\">2.6 Anvendelse af kunstig intelligens (AI) <\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-239\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hos Andel Energi anvender vi AI til at underst\u00f8tte vores forretningsprocesser samt levering og pr\u00e6sentation af vores produkter, services og digitale v\u00e6rkt\u00f8jer m.v.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-240\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi bruger blandt andet AI til at underst\u00f8tte vores administration af dit kundeforhold, herunder til at kunne strukturere data og i sidste ende pr\u00e6sentere dig for f.eks. forbrugsm\u00f8nstre eller lignende.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-241\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Ligeledes bruger vi AI til at underst\u00f8tte vores kundeservice og r\u00e5dgivning, s\u00e5 dine foresp\u00f8rgsler f.eks. bliver modtaget og h\u00e5ndteret korrekt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-242\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>AI bliver udelukkende brugt til at underst\u00f8tte de form\u00e5l, som fremg\u00e5r af denne privatlivspolitik.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-243\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"27\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-244\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-7-afbrydelse-af-leverancer\">2.7 Afbrydelse af leverancer<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-245\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.7.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-246\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du misligholder din el- eller gasaftale, kan det i s\u00e6rlige tilf\u00e6lde v\u00e6re n\u00f8dvendigt at afbryde din el- eller gasforsyning.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-247\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>For at sikre, at afbrydelse af el eller gas ikke uds\u00e6tter dig eller personer i din husstand for skade eller fare, kan der i forbindelse med afbrydelsen v\u00e6re et s\u00e6rligt behov for at behandle f\u00f8lsomme personoplysninger eller oplysninger om strafbare forhold. F\u00f8lsomme personoplysninger kan f.eks. v\u00e6re helbredsoplysninger i forbindelse med sygdom, alderdomssv\u00e6kkelse eller hj\u00e6lpel\u00f8s tilstand.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-248\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Det kan samtidig v\u00e6re n\u00f8dvendigt at inddrage kommunen eller videregive oplysninger til politiet, f.eks. i tilf\u00e6lde af tyveri af str\u00f8m.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-249\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Derudover er det i tilf\u00e6lde af misligholdelse n\u00f8dvendigt ved lejem\u00e5l at informere ejeren af ejendommen om afbrydelsen.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-250\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.7.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-251\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-252\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail, telefonnummer, bank- og betalingsoplysninger, leveringspunkt, kunde- og aftalekontonummer, aftagenummer, fuldmagtsforhold og status i CPR (f.eks. navne- og adressebeskyttelse m.v.).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-253\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CPR-nummer (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-254\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CVR-nummer, virksomhedsnavn (kun for enkeltmandsvirksomheder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-255\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugs- og leveringsoplysninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-256\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Type af aftale og produkt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-257\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger vedr\u00f8rende klagesager.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-258\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om konkurs.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-259\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om str\u00f8mafbrydelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-260\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om udest\u00e5ende samt inkasso og fogedretssager.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-261\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om b\u00f8rn i husstanden og deres alder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-262\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Eventuelle oplysninger om lovovertr\u00e6delser (f.eks. tyveri af str\u00f8m) relateret til de ydelser, vi leverer, med henblik p\u00e5 anmeldelse til myndigheder<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-263\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.7.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-264\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-265\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige myndigheder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-266\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Det statsejede selskab Energinet (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-267\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Evida (kun for gaskunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-268\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Kreditoplysningsbureauer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-269\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentligt tilg\u00e6ngelige kilder, herunder flyttemeddelelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-270\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Installat\u00f8rer i forbindelse med din serviceaftale.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-271\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 G\u00e6ldsinddrivelsesselskaber.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-272\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.7.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-273\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-274\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Beskyttelse af dine eller andres vitale interesser, jf. GDPR artikel 6.1.d og artikel 9.2.c.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-275\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Databeskyttelseslovens \u00a7 8, stk. 5, jf. GDPR artikel 6.1.d og artikel 9.2.c.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-276\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 GDPR artikel 6.1.b, da behandlingen af dine persondata er n\u00f8dvendig for at sikre overholdelse af den aftale, du har med os om levering af energiydelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-277\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Elleveringsbekendtg\u00f8relsens \u00a7 3, stk. 2, nr. 3, jf. GDPR artikel 6.1.c, da vi har pligt til at videregive oplysninger om afbrydelse af leverance af el til ejer af en ejendom.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-278\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.7.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-279\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-280\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, leverand\u00f8rer af teknisk support og \u00f8vrige leverand\u00f8rydelser).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-281\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-282\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Akt\u00f8rer inden for energibranchen (net- og distributionsselskaber og energileverand\u00f8rer, samt det statsejede selskab Energinet), hvis det er n\u00f8dvendigt for behandling af dine henvendelser eller p\u00e5kr\u00e6vet efter lovgivningen eller regler udstedt i medf\u00f8r heraf.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-283\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige myndigheder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-284\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Ejer af en ejendom, hvor du misligholder din elleveringsaftale.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-285\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 G\u00e6ldsinddrivelsesvirksomheder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-286\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>2.7.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-287\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-288\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som hovedregel opbevarer vi dine persondata i op til 2 \u00e5r efter, dit kundeforhold er oph\u00f8rt, eller du har v\u00e6ret i dialog med os om vores produkter, tjenester og services.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-289\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Nogle persondata gemmer vi i kortere eller l\u00e6ngere tid afh\u00e6ngig af form\u00e5let. Det g\u00e6lder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-290\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Bogf\u00f8ringsoplysninger (bl.a. regninger, tilgodehavender, korrespondancer, betalingsoplysninger og lignende oplysninger, som er n\u00f8dvendige for at dokumentere vores bogf\u00f8ring) opbevarer vi som kr\u00e6vet efter bogf\u00f8ringsloven i 5 \u00e5r fra udl\u00f8b af det regnskabs\u00e5r, hvor dit kundeforhold oph\u00f8rer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-291\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 CPR-nummer (kun for elkunder) og loginoplysninger til vores selvbetjeningsl\u00f8sninger opbevarer vi op til 1 \u00e5r, efter du er stoppet som kunde.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-292\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>I visse tilf\u00e6lde gemmer vi oplysningerne i l\u00e6ngere tid, hvis oplysningerne indg\u00e5r som led i en igangv\u00e6rende sag, hvor det er n\u00f8dvendigt at gemme oplysningerne.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-293\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"28\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-294\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-8-pligtmaessig-information\">2.8 Pligtm\u00e6ssig information<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-295\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi har under punkt 2.1-2.7 angivet, hvilke oplysninger vi indsamler om dig. For at blive kunde hos Andel Energi er det obligatorisk, at vi behandler dine kontaktoplysninger, herunder navn, adresse og CPR-nummer (lovpligtigt for elkunder), samt at vi l\u00f8bende behandler dine forbrugsoplysninger. Disse oplysninger er derfor n\u00f8dvendige for at etablere og opretholde vores kundeforhold.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-296\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"29\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-297\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-2-9-persondata-og-andre-parter\">2.9 Persondata og andre parter<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-298\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan i visse tilf\u00e6lde bede dig om at afgive persondata om andre personer, herunder personer som er omfattet af din husstand. Det kan f.eks. v\u00e6re tilf\u00e6ldet, hvis du tilmelder din husstand som kunde hos os eller kontakter os p\u00e5 vegne af andre. Hvis du afgiver persondata om andre, skal du v\u00e6re sikker p\u00e5, at de er indforst\u00e5ede med det, og at du har lov til at give oplysningerne til os. Du skal derfor henvise dem til denne privatlivspolitik, n\u00e5r du giver os deres oplysninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-299\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"3\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-300\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-3-statistik-og-forskning\">3. Statistik og forskning<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-301\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>3.1.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-302\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata med henblik p\u00e5 at udarbejde statistik og forskning p\u00e5 energiomr\u00e5det.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-303\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Forskningen vedr\u00f8rer bl.a. hvordan dynamiske elpriser p\u00e5virker forbrug og elvaner med henblik p\u00e5 at unders\u00f8ge, om dette kan bidrage til den gr\u00f8nne omstilling. I den forbindelse anonymiserer eller pseudonymiserer vi dine oplysninger i videst muligt omfang.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-304\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>3.1.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-305\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-306\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail, telefonnummer og f\u00f8dselsdato.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-307\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugsm\u00f8nstre og faktisk forbrug p\u00e5 timeniveau, energivaner og energirelaterede produkter.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-308\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din boligtype, din boligs opvarmningsform, boligst\u00f8rrelse, personer i din husstand (herunder antallet af personer), boligens bygge\u00e5r og estimeret forbrug, oplysning om elbil og om solceller.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-309\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om dit produktvalg og den samlede elpris, du betaler, tidspunktet for din registrering som kunde hos Andel Energi, om du opn\u00e5r reduceret elafgift, om du betaler forud, bagud eller en kombination af disse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-310\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Aftagenummer og kundenummer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-311\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>3.1.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-312\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-313\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-314\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Ejendomsm\u00e6glere, boligselskaber, udlejere, fuldmagtshavere eller andre, som efter aftale med dig har videregivet dine oplysninger.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-315\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige registre, herunder BBR.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-316\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Det statsejede selskab Energinet (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-317\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Transmissions- og distributionsselskaber p\u00e5 energiomr\u00e5det.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-318\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentligt tilg\u00e6ngelige kilder, herunder flyttemeddelelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-319\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>3.1.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-320\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-321\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 GDPR artikel 6.1.f, hvor vores legitime interesse er at kunne udarbejde eller bidrage til statistik og forskning p\u00e5 energiomr\u00e5det.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-322\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>3.1.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-323\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-324\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, leverand\u00f8rer af teknisk support og \u00f8vrige leverand\u00f8rydelser).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-325\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold (du kan finde vores selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-326\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Universiteter og andre forskningsinstitutioner til brug for forskning og statistik p\u00e5 energiomr\u00e5det. Oplysninger kan i forbindelse med analyser blive sendt til forskningsinstitutionernes eksterne samarbejdspartner som f.eks. Danmarks Statistik.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-327\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>3.1.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-328\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-329\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som hovedregel opbevarer vi dine persondata i op til 2 \u00e5r efter, at dit kundeforhold er oph\u00f8rt, eller du har v\u00e6ret i dialog med os om vores produkter, tjenester og services. Nogle persondata gemmer vi i kortere eller l\u00e6ngere tid afh\u00e6ngig af form\u00e5let.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-330\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Det g\u00e6lder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-331\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Bogf\u00f8ringsoplysninger (bl.a. regninger, tilgodehavender, korrespondancer, betalingsoplysninger og lignende oplysninger som er n\u00f8dvendige for at dokumentere vores bogf\u00f8ring) opbevarer vi som kr\u00e6vet efter bogf\u00f8ringsloven i 5 \u00e5r fra udl\u00f8b af det regnskabs\u00e5r, hvor dit kundeforhold oph\u00f8rer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-332\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"4\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-333\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-4-markedsforing\">4. Markedsf\u00f8ring<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-334\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"41\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-335\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-4-1-markedsforing-af-relevante-produkter-og-losninger\">4.1 Markedsf\u00f8ring af relevante produkter og l\u00f8sninger<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-336\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.1.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-337\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi bruger dine persondata til at sende nyhedsmails samt anden lignende elektronisk\/telefonisk markedsf\u00f8ring (herunder om webinarer, konkurrencer m.v.), hvis du har givet samtykke til at modtage markedsf\u00f8ring. Det kan f.eks. v\u00e6re markedsf\u00f8ring af el- og gasaftaler, varmepumpel\u00f8sninger, solceller, ladeboks til elbil, hjemmebatterier eller andre produkter. Vi kan ogs\u00e5 bruge dine oplysninger til markedsf\u00f8ring sendt med almindelig post.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-338\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du giver samtykke til, at vi m\u00e5 ringe til dig i forbindelse med tilbud om k\u00f8b af vores produkter, behandler vi dine persondata for at kunne kontakte dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-339\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Dit samtykke til at modtage markedsf\u00f8ring kan f.eks. v\u00e6re indhentet i forbindelse med, at du tilmelder dig vores konkurrencer via blandt andet andelenergi.dk, sociale medier eller hos vores samarbejdspartnere. Du kan altid framelde dig nyhedsmails og anden elektronisk\/telefonisk markedsf\u00f8ring.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-340\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du deltager i en konkurrence arrangeret af os, behandler vi dine persondata for at kunne registrere din deltagelse, udtr\u00e6kke en vinder og sende dig en eventuel pr\u00e6mie.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-341\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.1.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-342\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-343\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail, telefonnummer, f\u00f8dselsdato, k\u00f8n og IP-adresse.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-344\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugsm\u00f8nstre, energivaner og energirelaterede produkter.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-345\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.1.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-346\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-347\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-348\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige registre, herunder BBR.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-349\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><a>\u2013 <\/a>Samarbejdspartnere i forbindelse med markedsf\u00f8ring, herunder samarbejdspartnere der varetager konkurrencer og webinarer m.v.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-350\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Samarbejdspartnere som har indsamlet dit samtykke p\u00e5 vegne af os.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-351\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Sociale medier.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-352\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.1.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-353\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-354\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dit samtykke til brug for m\u00e5lrettet og personaliseret markedsf\u00f8ring, herunder behandling til brug for deltagelse i webinarer og konkurrencer m.v., jf. GDPR artikel 6.1.a.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-355\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 GDPR artikel 6.1.f, hvor vores legitime interesse er at kunne behandle oplysninger til brug for m\u00e5lrettet og personaliseret markedsf\u00f8ring, samt forudsat at markedsf\u00f8ring ikke stiller krav om samtykke.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-356\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.1.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-357\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-358\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, leverand\u00f8rer af teknisk support og \u00f8vrige leverand\u00f8rydelser).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-359\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-360\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Samarbejdspartnere i forbindelse med markedsf\u00f8ring.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-361\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.1.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-362\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-363\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som hovedregel opbevarer vi dine persondata op til 2 \u00e5r, efter du er stoppet som kunde eller har v\u00e6ret i dialog med os om vores produkter, tjenester og services, eller indtil du tr\u00e6kker dit samtykke til markedsf\u00f8ring tilbage.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-364\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Informationer om markedsf\u00f8ringsmateriale, vi har sendt, opbevarer vi som udgangspunkt op til 2 \u00e5r efter registrering.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-365\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Dokumentation for at der er afgivet et markedsf\u00f8ringssamtykke opbevares i op til 2 \u00e5r efter, at det er trukket tilbage.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-366\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Persondata indsendt via formularer p\u00e5 vores hjemmeside opbevarer vi i 90 dage, efter vi har modtaget dem, eller sletter dem, hvis vi f\u00e5r besked fra dig om, at du alligevel ikke \u00f8nsker nogen produkter eller services.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-367\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"42\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-368\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-4-2-telemarketing\">4.2 Telemarketing<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-369\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.2.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-370\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du giver samtykke til, at vi m\u00e5 ringe til dig i forbindelse med tilbud om k\u00f8b af vores produkter, behandler vi dine persondata for at kunne kontakte dig. Vi optager telefonsamtalen med dig, for at kunne dokumentere oplysninger, der er givet forud for en eventuel aftaleindg\u00e5else.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-371\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Du kan l\u00e6se mere om vores behandling af dine persondata i punkt 2.1 og 2.2.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-372\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.2.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-373\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-374\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail og telefonnummer.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-375\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Optagelse af dele af telefonsamtaler (hvis du v\u00e6lger at tage imod vores tilbud).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-376\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.2.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-377\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-378\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-379\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Samarbejdspartnere som har indsamlet dit samtykke p\u00e5 vegne af os.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-380\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.2.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-381\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-382\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dit samtykke til at vi m\u00e5 behandle dine persondata i forbindelse med at kontakte dig med et tilbud, jf. GDPR artikel 6.1.a.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-383\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Vores retlige forpligtigelse til at dokumentere de oplysninger, der er givet forud for eventuel aftaleindg\u00e5else ved telefonsamtale, jf. elleveringsbekendtg\u00f8relsens \u00a7 4, stk. 1.&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-384\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.2.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-385\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-386\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, leverand\u00f8rer af teknisk support og \u00f8vrige leverand\u00f8rydelser).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-387\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>4.2.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-388\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-389\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer optagelser af telefonsamtaler i op til 1 \u00e5r, hvis aftale indg\u00e5s og i op til 6 m\u00e5neder, hvis aftale ikke indg\u00e5s, som kr\u00e6vet efter elleveringsbekendtg\u00f8relsen.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-390\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Dokumentation for at der er afgivet et markedsf\u00f8ringssamtykke opbevares i op til 2 \u00e5r efter, at det er trukket tilbage.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-391\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"5\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-392\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-5-digitale-tjenester-og-vores-hjemmeside\">5. Digitale tjenester og vores hjemmeside<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-393\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"51\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-394\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-5-1-brug-af-vores-hjemmeside\">5.1 Brug af vores hjemmeside<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-395\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>N\u00e5r du bruger vores hjemmeside bliver der opsamlet persondata om din adf\u00e6rd ved hj\u00e6lp af cookies.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-396\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata i forbindelse med din brug af vores hjemmeside og som yderligere beskrevet i vores cookiepolitik, p\u00e5 grundlag af samtykke iht. GDPR artikel 6.1.a, dog med undtagelse af persondata indsamlet via n\u00f8dvendige cookies, som vil blive behandlet p\u00e5 grundlag af GDPR artikel 6.1.f, hvor vores legitime interesse er at tilbyde dig en interessant hjemmeside, som fungerer optimalt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-397\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Du kan l\u00e6se mere om brugen af cookies i vores cookiepolitik, som du kan finde p\u00e5&nbsp;andelenergi.dk\/cookies. Du kan &nbsp;tilbagekalde eller \u00e6ndre dit samtykke ved at frav\u00e6lge cookies i cookieoversigten, ligesom du kan blokere cookies i din browser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-398\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"52\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-399\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-5-2-administration\">5.2 Administration<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-400\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.2.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-401\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>For at sikre at vores digitale tjenester fungerer optimalt og for at give dig den bedste oplevelse, n\u00e5r du benytter vores digitale tjenester, behandler vi persondata om dig for at kunne udvikle og optimere vores digitale tjenester (herunder ved anvendelse af cookies, se ogs\u00e5 punkt 4.1 ovenfor).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-402\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Derudover bruger vi oplysningerne til statistiske form\u00e5l, markedsunders\u00f8gelser og interne unders\u00f8gelser for at forbedre m\u00e5den, vi kommunikerer med dig p\u00e5.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-403\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.2.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-404\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-405\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din adf\u00e6rd p\u00e5 vores digitale tjenester (f.eks. browsere, operativsystem og hvilket indhold du ser m.v.).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-406\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.2.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-407\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-408\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-409\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Sociale medier og Google Ads.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-410\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.2.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-411\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-412\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dit samtykke til behandlingen af dine persondata til brug for udvikling og optimering af vores tjenester, jf. GDPR artikel 6.1.a.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-413\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.2.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-414\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-415\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, leverand\u00f8rer af teknisk support og \u00f8vrige leverand\u00f8rydelser).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-416\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Sociale medier (f.eks. Facebook, LinkedIn, YouTube) og Google Ads.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-417\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.2.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-418\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-419\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer som udgangspunkt persondata op til 2 \u00e5r, efter at dit kundeforhold er oph\u00f8rt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-420\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Cookiedata indsamles og opbevares i \u00f8vrigt i overensstemmelse med vores cookiepolitik, som du kan finde p\u00e5&nbsp;andelenergi.dk\/cookies.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-421\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"53\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-422\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-5-3-analyse-af-gennemsnitlige-forbrugsmonstre-adfaerd-og-lignende\">5.3 Analyse af gennemsnitlige forbrugsm\u00f8nstre, adf\u00e6rd og lignende<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-423\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.3.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-424\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>For at vi kan udvikle vores produkter og hj\u00e6lpe vores kunder med at f\u00e5 en bedre brugeroplevelse eller en lavere energiregning, foretager vi analyser af gennemsnitlige forbrugsm\u00f8nstre, betalinger, tilmeldingsforhold og lignende.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-425\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Analyserne bruger vi til at opn\u00e5 st\u00f8rre indsigt i vores kunders adf\u00e6rd, bl.a. for at vi kan sende besked om afvigelser i energiforbruget til vores kunder.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-426\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.3.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-427\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-428\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail, telefonnummer, f\u00f8dselsdato og betalingsmetode.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-429\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Forbrugsm\u00f8nstre, energivaner og energirelaterede produkter.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-430\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din boligtype, din boligs opvarmningsform, boligst\u00f8rrelse, personer i din husstand (herunder antallet af personer, aldersgruppe), boligens bygge\u00e5r, estimeret forbrug, oplysning om elbil og solceller<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-431\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.3.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-432\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-433\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-434\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige registre, herunder BBR.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-435\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Det statsejede selskab Energinet (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-436\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Evida (kun for gaskunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-437\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentligt tilg\u00e6ngelige kilder, herunder flyttemeddelelser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-438\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk)<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-439\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.3.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-440\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-441\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 GDPR artikel 6.1.f, hvor vores legitime interesse er at kunne foretage analyser, som underst\u00f8tter de beskrevne form\u00e5l.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-442\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.3.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-443\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-444\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, leverand\u00f8rer af teknisk support og \u00f8vrige leverand\u00f8rydelser).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-445\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber, der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold (du kan finde vores selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-446\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Akt\u00f8rer inden for energibranchen (netselskaber og energileverand\u00f8rer), hvis det er n\u00f8dvendigt for behandling af dine henvendelser eller p\u00e5kr\u00e6vet efter lovgivningen eller regler udstedt i medf\u00f8r heraf.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-447\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige myndigheder og det statsejede selskab Energinet.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-448\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.3.6 Opbevaring<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-449\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-450\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som hovedregel opbevarer vi dine persondata op til 2 \u00e5r, efter du er stoppet som kunde eller har v\u00e6ret i dialog med os om vores produkter, tjenester og services.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-451\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"54\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-452\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-5-4-markedsforing-tilpasset-dig-og-interesser\">5.4 Markedsf\u00f8ring tilpasset dig og interesser<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-453\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.4.1 Form\u00e5l<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-454\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>For at sikre at markedsf\u00f8ring p\u00e5 vores egen hjemmeside, sociale medier m.v., er relevant for dig, behandler vi dine persondata, s\u00e5 vi kan tilpasse markedsf\u00f8ringen efter dine interesser (herunder ved anvendelse af cookies, se ogs\u00e5 punkt 4.1 ovenfor). Hvis du har givet samtykke hertil, behandler vi ogs\u00e5 oplysninger vedr\u00f8rende forbrug, som du har angivet via vores app og selvbetjening, s\u00e5 vi kan tilpasse vores markedsf\u00f8ring specifikt til dig og dine behov.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-455\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.4.2 Kategorier af persondata<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-456\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler f\u00f8lgende kategorier af persondata om dig:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-457\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Navn, adresse, e-mail, telefonnummer og f\u00f8dselsdato.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-458\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din adf\u00e6rd p\u00e5 vores digitale tjenester (f.eks. browsere, operativsystem og hvilket indhold du ser m.v.).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-459\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din adf\u00e6rd p\u00e5 internettet, herunder dine interesser.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-460\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om din boligtype, din boligs opvarmningsform, boligst\u00f8rrelse, personer i din husstand (herunder antallet af personer), boligens bygge\u00e5r, estimeret forbrug, oplysning om elbil eller solceller.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-461\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Oplysninger om dine k\u00f8b af produkter og services hos selskaber, der er koncernforbundet med Andel Energi A\/S.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-462\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.4.3 Kilder<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-463\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indsamler dine persondata fra f\u00f8lgende kilder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-464\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dig selv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-465\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Det statsejede selskab Energinet (kun for elkunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-466\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Evida (kun for gaskunder).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-467\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Offentlige registre, herunder BBR.<br><br>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold og markedsf\u00f8ring (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5 andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-468\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.4.4 Behandlingsgrundlag<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-469\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi behandler dine persondata baseret p\u00e5 f\u00f8lgende grundlag:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-470\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Dit samtykke til brug for m\u00e5lrettet og personaliseret markedsf\u00f8ring, jf. GDPR artikel 6.1.a.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-471\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.4.5 Modtagere<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-472\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi kan dele dine persondata med:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-473\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Leverand\u00f8rer og forhandlere, som vi samarbejder med og som assisterer vores virksomhed (forst\u00e5et som serviceudbydere, leverand\u00f8rer af teknisk support og \u00f8vrige leverand\u00f8rydelser).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-474\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Selskaber der er koncernforbundet med Andel Energi A\/S med henblik p\u00e5 administrative forhold og markedsf\u00f8ring (du kan finde en oversigt over vores koncernforbundne selskaber i koncernens \u00e5rsrapport p\u00e5&nbsp;andel.dk).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-475\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Sociale medier (f.eks. Facebook, LinkedIn, YouTube, Instagram).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-476\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>5.4.6 Opbevaring <\/strong><strong><\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-477\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi opbevarer persondata, s\u00e5 l\u00e6nge det er n\u00f8dvendigt til de form\u00e5l, der er n\u00e6vnt.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-478\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som hovedregel opbevarer vi dine persondata op til 2 \u00e5r, efter du er stoppet som kunde eller har v\u00e6ret i dialog med os om vores produkter, tjenester og services.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-479\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Oplysninger om din adf\u00e6rd p\u00e5 vores hjemmeside og ved brug af vores digitale tjenester (for eksempel browsere, operativsystem m.v.) indsamles og opbevares via cookies og lignende teknologier i overensstemmelse med vores cookiepolitik, som du kan se p\u00e5&nbsp;andelenergi.dk\/cookies.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-480\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Informationer om markedsf\u00f8ringsmateriale, vi har sendt til dig, opbevarer vi som udgangspunkt op til 2 \u00e5r efter registrering.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-481\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Dokumentation, for at der er afgivet et markedsf\u00f8ringssamtykke, opbevares i op til 2 \u00e5r efter, at det er trukket tilbage.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-482\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"6\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-483\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-6-samarbejde-med-selvstaendigt-dataansvar\">6. Samarbejde med selvst\u00e6ndigt dataansvar<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-484\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi indg\u00e5r l\u00f8bende samarbejder med forskellige samarbejdspartnere, herunder i forbindelse med fordels- og rabataftaler. I den forbindelse agerer Andel Energi og vores samarbejdspartnere hver is\u00e6r ofte som selvst\u00e6ndigt dataansvarlige for behandling af dine persondata.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-485\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Den enkelte samarbejdspartner behandler i den forbindelse dine persondata i overensstemmelse med deres egen privatlivspolitik, mens vi behandler dine persondata i overensstemmelse med vores privatlivspolitik.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-486\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"7\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-487\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-7-faelles-dataansvar\">7. F\u00e6lles dataansvar<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-488\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Andel Energi kan i visse tilf\u00e6lde agere som f\u00e6lles dataansvarlig med eksterne tredjeparter for indsamlingen af dine persondata. Det kan du l\u00e6se mere nedenfor.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-489\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-7-1-virksomhedssider-pa-sociale-medier\">7.1 Virksomhedssider p\u00e5 sociale medier<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-490\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Andel Energi har virksomhedssider p\u00e5 flere sociale medier, herunder LinkedIn, Facebook og Instagram, som du kan bes\u00f8ge og bruge. Andel Energi er i den forbindelse f\u00e6lles dataansvarlig med udbyderen af det sociale medie som beskrevet nedenfor. Det f\u00e6lles dataansvar omfatter kun den indledende indsamling af dine persondata p\u00e5 vores virksomhedssider.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-491\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-7-2-facebook\">7.2 Facebook<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-492\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi har indg\u00e5et en aftale om f\u00e6lles dataansvar med Facebook Ireland Limited (\u201dFacebook\u201d) baseret p\u00e5 Facebooks standardbetingelser. Denne aftale beskriver vores og Facebooks respektive ansvar, n\u00e5r du bes\u00f8ger vores virksomhedssider p\u00e5 Facebook og Instagram. Aftalen er tilg\u00e6ngelig p\u00e5&nbsp;facebook.com.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-493\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>For mere information om Facebooks behandling af persondata, henviser vi til Facebooks privatlivspolitik, som du kan finde p\u00e5&nbsp;facebook.com\/privacy\/explanation. For mere information om Facebooks behandling af persondata, n\u00e5r du bruger Instagram, henviser vi til Instagrams privatlivspolitik, som du kan finde p\u00e5&nbsp;instagram.com.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-494\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-7-3-linkedin\">7.3 LinkedIn<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-495\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi har indg\u00e5et en aftale om f\u00e6lles dataansvar med LinkedIn Ireland Unlimited Company (\u201dLinkedIn\u201d) baseret p\u00e5 LinkedIns standardbetingelser. Denne aftale beskriver vores og LinkedIns respektive ansvar, n\u00e5r du bes\u00f8ger vores virksomhedsprofil p\u00e5 LinkedIn. Aftalen er tilg\u00e6ngelig p\u00e5&nbsp;linkedin.com. For mere information om LinkedIns behandling af persondata, henviser vi til LinkedIns privatlivspolitik, som du kan finde p\u00e5&nbsp;linkedin.com.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-496\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-7-4-brug-af-hjemmesiden\">7.4 Brug af hjemmesiden<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-497\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som ogs\u00e5 beskrevet ovenfor i afsnit 5.1 om brug af vores hjemmeside og som yderligere beskrevet i vores cookiepolitik (andelenergi.dk\/cookies), anvender Andel Energi cookies til at vise relevante annoncer og til at forbedre vores hjemmeside, f.eks. cookies der tracker de bes\u00f8gendes adf\u00e6rd.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-498\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Nogle af disse cookies placeres af tredjeparter, s\u00e5som Google Ads (DoubleClick), Facebook og LinkedIn. I forbindelse hermed vil vi ofte v\u00e6re f\u00e6lles dataansvarlige med de tredjeparter, som fremg\u00e5r nedenfor. Det f\u00e6lles dataansvar omfatter kun det forhold, at vi giver disse tredjeparter mulighed for at indsamle cookiedata (persondata) om dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-499\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>I andre tilf\u00e6lde vil tredjeparter v\u00e6re Andel Energis databehandlere i forbindelse med de cookies, som s\u00e6ttes p\u00e5 din enhed. Visse af disse databehandlere kan overf\u00f8re dine persondata til tredjelande uden for EU\/E\u00d8S, herunder USA. S\u00e5danne overf\u00f8rsler sker p\u00e5 baggrund af EU-Kommissionens standardkontraktsbestemmelser, hvori der er inkluderet de n\u00f8dvendige supplerende foranstaltninger til sikring af dine persondata.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-500\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h5 class=\"wp-block-heading\" id=\"h-7-5-google-ads-doubleclick-og-youtube\">7.5 Google Ads (DoubleClick og YouTube)<\/h5>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-501\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi har indg\u00e5et en aftale om f\u00e6lles dataansvar med Google Ireland Limited (\u201dGoogle\u201d) baseret p\u00e5 Googles standardbetingelser. Denne aftale beskriver vores og Googles respektive ansvar. Aftalen er tilg\u00e6ngelig p\u00e5&nbsp;google.com&nbsp;og p\u00e5 andelenergi.dk\/privatliv.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-502\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>For mere information om Googles behandling af persondata, henviser vi til Googles privatlivspolitik, som du kan finde p\u00e5&nbsp;google.com.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-503\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"8\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-504\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-8-overforsel-til-lande-uden-for-eu-eos\">8. Overf\u00f8rsel til lande uden for EU\/E\u00d8S<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-505\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Som udgangspunkt bliver persondata kun behandlet inden for EU\/E\u00d8S. Persondata vil dog i begr\u00e6nset omfang blive overf\u00f8rt til tredjelande uden for EU\/E\u00d8S, herunder f.eks. USA prim\u00e6rt i forbindelse med vores og vores underleverand\u00f8rers brug af USA-baserede leverand\u00f8rer af cloud services. I s\u00e5 fald sikrer vi, at der er etableret et overf\u00f8rselsgrundlag for denne overf\u00f8rsel samt truffet passende sikkerhedsforanstaltninger. Alle overf\u00f8rsler underl\u00e6gges passende beskyttelsesforanstaltninger som beskrevet i GDPR, art. 46 (oftest EU-Kommissionens standardkontraktbestemmelser for overf\u00f8rsel af persondata til tredjelande uden for EU\/E\u00d8S, jf. GDPR, art. 46.2.c), medmindre der foreligger en tilstr\u00e6kkelighedsafg\u00f8relse, jf. GDPR art. 45 (f.eks. som f\u00f8lge af certificering under EU-US Data Privacy Framework for amerikanske virksomheder).&nbsp;<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-506\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Du har mulighed for at f\u00e5 oplysning om eller eventuelt kopi af hvilke n\u00f8dvendige garantier, der udg\u00f8r grundlaget for overf\u00f8rsel af personoplysninger til modtagere uden for EU\/E\u00d8S ved at kontakte os p\u00e5 GDPR_henvendelser@andelenergi.dk.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-507\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"9\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-508\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-9-dine-rettigheder\">9. Dine rettigheder<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-509\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Du har f\u00f8lgende rettigheder:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-510\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Du har ret til at anmode om indsigt i, berigtigelse af eller sletning af dine persondata.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-511\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Du har ret til at f\u00e5 behandlingen af dine persondata begr\u00e6nset.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-512\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Hvis behandlingen af dine persondata er baseret p\u00e5 dit samtykke, har du ret til at tilbagekalde dit samtykke til enhver tid. Din tilbagekaldelse vil ikke have betydning for lovligheden af behandlingen foretaget inden tilbagekaldelsen af dit samtykke. Du kan tilbagekalde dit samtykke og g\u00f8re brug af dine rettigheder som anf\u00f8rt nedenfor.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-513\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Du har ret til at modtage de persondata, som du selv har afgivet, i et struktureret, almindeligt anvendt og maskinl\u00e6sbart format (dataportabilitet).<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-514\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u2013 Du kan altid indgive en klage til en databeskyttelsestilsynsmyndighed, f.eks. Datatilsynet. <\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-515\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Derudover har du ret til at g\u00f8re indsigelse mod vores behandling af dine persondata i f\u00f8lgende tilf\u00e6lde:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--list   block\"\n   id=list-516\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>Hvis vores behandling af dine persondata er baseret p\u00e5 GDPR artikel 6.1.f, se ovenfor under behandlingsgrundlag, har du til enhver tid ret til at g\u00f8re indsigelse mod en s\u00e5dan behandling af grunde, der m\u00e5tte vedr\u00f8re din s\u00e6rlige situation.<\/li>\n\n\n\n<li>Ligeledes har du en ubetinget ret til at g\u00f8re indsigelse mod vores behandling af dine persondata, hvis vi behandler dine oplysninger med henblik p\u00e5 direkte markedsf\u00f8ring.<\/li>\n<\/ol>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-519\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Der kan v\u00e6re betingelser eller begr\u00e6nsninger til disse rettigheder. Det er derfor ikke sikkert, at du f.eks. har ret til dataportabilitet i det konkrete tilf\u00e6lde. Dette afh\u00e6nger af de konkrete omst\u00e6ndigheder i forbindelse med behandlingsaktiviteterne.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-520\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Du kan g\u00f8re brug af dine rettigheder ved at sende os en e-mail p\u00e5&nbsp;kundeklager@andelenergi.dk&nbsp;eller ringe til os p\u00e5 70 29 29 29.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-521\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"10\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-522\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 class=\"wp-block-heading\" id=\"h-10-aendring-af-vores-privatlivspolitik\">10. \u00c6ndring af vores privatlivspolitik<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-523\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Denne privatlivspolitik erstatter alle tidligere versioner. Det vil v\u00e6re n\u00f8dvendigt l\u00f8bende at opdatere og \u00e6ndre denne politik, og vi forbeholder os derfor ret til at opdatere og \u00e6ndre den. I tilf\u00e6lde af v\u00e6sentlige \u00e6ndringer giver vi dig besked i relevant omfang.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n","protected":false},"excerpt":{"rendered":"Privatlivspolitik Andel Energi A\/S G\u00e6ldende fra 1. marts 2026* Denne privatlivspolitik forklarer, hvordan Andel Energi A\/S (\u201dAndel Energi\u201d, \u2019\u2019vi\u2019\u2019 eller \u2019\u2019os\u2019\u2019) behandler dine persondata. N\u00e5r vi modtager persondata om dig, er det vores m\u00e5l, at du har tillid til, at vi behandler dine persondata p\u00e5 en gennemsigtig og sikker m\u00e5de. Det er derfor vigtigt for &hellip; <a href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/\">Continued<\/a>","protected":false},"author":27,"featured_media":0,"parent":42488,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-42879","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.7 (Yoast SEO v20.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Se vores privatlivspolitik for Andel Energi | andelenergi.dk<\/title>\n<meta name=\"description\" content=\"Her kan du l\u00e6se meget mere om vores privatlivspolitik.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/andelenergi.dk\/generelt\/privatlivspolitik\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" 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