{"id":42525,"date":"2021-12-16T10:51:46","date_gmt":"2021-12-16T10:51:59","guid":{"rendered":"https:\/\/prod.andelenergi.dk\/generelt\/klager-og-rettigheder\/sklager-og-rettigheder\/"},"modified":"2022-03-22T11:57:21","modified_gmt":"2022-03-22T11:57:21","slug":"sklager-og-rettigheder","status":"publish","type":"page","link":"https:\/\/andelenergi.dk\/generelt\/klager-og-rettigheder\/sklager-og-rettigheder\/","title":{"rendered":"sklager og rettigheder"},"content":{"rendered":"<section\n  class=\"acf-block acf-block--button mt-6 lg:mt-8 mb-6 lg:mb-8  block\"\n   id=button-1\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <div class=\"button-layout--back text-body-xs leading-none\">\n    <a\n        x-data=\"partialsButton({&quot;buttonSize&quot;:&quot;big&quot;,&quot;buttonColor&quot;:&quot;black&quot;,&quot;buttonLayout&quot;:&quot;back&quot;,&quot;buttonCssClass&quot;:&quot;&quot;,&quot;buttonAccordionAccordion&quot;:null,&quot;buttonLink&quot;:{&quot;title&quot;:&quot;[tilbage_kundeservice]&quot;,&quot;url&quot;:&quot;https:\\\/\\\/andelenergi.dk\\\/skundeservice\\\/?category=Andet&amp;bg=%23e1ebfb#card&quot;,&quot;target&quot;:&quot;&quot;},&quot;buttonColorTertiary&quot;:&quot;sky-500&quot;,&quot;buttonAccordionEndAccordion&quot;:null})\"\n        x-ref=\"partialsButton\"\n        href=\"https:\/\/andelenergi.dk\/skundeservice\/?category=Andet&amp;bg=%23e1ebfb#card\"\n        target=\"\"\n        role=\"button\"\n        class=\"text-body-xs text-black disbaled:text-gray-500   group inline-block leading-none transition-colors duration-300 ease-in-out\"\n        >\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"7\" viewBox=\"0 0 10 7\" fill=\"none\" class=\"inline w-[10px] h-[7px] mr-1 group-hover:-translate-x-1 transition-transform&#10;            duration-200 align-baseline ease-in-out backface-visibility-hidden\"><path transform=\"rotate(180 5 3.5)\" d=\"M4.9 0L7.728 2.758H0.728V4.06H7.756L4.9 6.818H6.636L9.59 3.878V2.968L6.636 0H4.9Z\" fill=\"currentColor\"\/><\/svg>\n        \n        Tilbage\n\n            <\/a>\n<\/div>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-3\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h1 id=\"h-klager-og-rettigheder\">Klager og rettigheder<\/h1>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-4\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Andel Energi er en andelsejet energi- og fibernetkoncern. Vi varetager vores kunder og andelshaveres interesser, n\u00e5r vi skaber energi til, at du kan leve livet.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-5\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi bestr\u00e6ber os altid p\u00e5 at v\u00e6re din bedste forbindelse ved at give en god og korrekt behandling. Vi betjener hver dag mange andelshavere og kunder, og som alle andre mennesker kan vores medarbejdere naturligvis ogs\u00e5 beg\u00e5 fejl. Hvis det skulle ske, vil vi meget gerne h\u00f8re fra dig, s\u00e5 vi kan rette op p\u00e5 det.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-6\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 id=\"h-kontakt-kundeservice\">Kontakt kundeservice<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-7\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Uanset om du \u00f8nsker at tale med os om vores leverancer, din el- eller gasregning eller andet, s\u00e5 skal du altid henvende dig til kundeservice eller til den person eller afdeling, som tager sig af din aftale med os. Vores medarbejdere vil altid g\u00f8re alt, hvad de kan for at yde dig den bedste service eller s\u00f8rge for, at du kommer i kontakt med den rette person, der kan hj\u00e6lpe dig.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-8\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Kontakt vores kundeservice p\u00e5: 70 29 29 29 eller mail: <a href=\"mailto:kundeservice@andelenergi.dk\">kundeservice@andelenergi.dk<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-9\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h4 id=\"h-dine-rettigheder\">Dine rettigheder<\/h4>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-10\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du mod forventning ikke er tilfreds med den afg\u00f8relse, som vi tr\u00e6ffer, har du mulighed for at klage til:<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-11\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Anken\u00e6vnet p\u00e5 Energiomr\u00e5det<br>Carl Jacobsens Vej 35<br>2500 Valby<br>Telefon: 41 71 50 00<br>Email: <a href=\"mailto:post@energianke.dk\" target=\"_blank\" rel=\"noreferrer noopener\">post@energianke.dk<\/a><br>Hjemmeside: <a href=\"http:\/\/www.energianke.dk\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.energianke.dk\/<\/a><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-12\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Du kan ogs\u00e5 benytte den f\u00e6lles europ\u00e6iske klageportal, hvis du vil indgive en klage. Den f\u00e6lles europ\u00e6iske klageportal kan v\u00e6re s\u00e6rlig relevant, hvis du er forbruger med bop\u00e6l i et andet EU-land.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-13\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Du finder klageportalen her: <a href=\"http:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/ec.europa.eu\/odr<\/a>. Hvis du indgiver en klage via portalen, skal du angive vores e-mail adresse <a href=\"mailto:kundeservice@andelenergi.dk\">kundeservice@andelenergi.dk <\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--article-list has-background bg-gray-200 py-12 lg:py-16 text-black mt-12 lg:mt-16  block\"\n   id=article-list-14\n  \n  \n>\n      <div class=\"inner inner--full\">\n  \n  \n  <div class=\"inner--px-remove\">\n    <div class=\"inner inner--prose\">\n              <h4 class=\"text-xl mb-4\">Gode links<\/h4>\n      \n      <div\n        class=\"border-t\"\n        style=\"border-color: #1e1e1e33\"\n      >\n\n                  <a\n            href=\"https:\/\/ens.dk\/ansvarsomraader\/el\/elkunder\"\n            target=\"_blank\"\n            class=\"icon-teaser group flex h-full items-center border-b\"\n            style=\"border-color: #1e1e1e33\"\n          >\n\n            <div\n              class=\"flex flex-auto flex-col py-4 pr-8 leading-none transition-colors duration-300 ease-in-out md:flex-row md:py-8\"\n            >\n\n                              <div class=\"mb-6 mr-6 flex flex-none items-center md:mb-0\">\n                  <div class=\"icon flex h-12 w-12 items-center justify-center\">\n                    <?xml version=\"1.0\" encoding=\"UTF-8\"?> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ikoner\" viewBox=\"0 0 40 40\"><style type=\"text\/css\"> #Ikoner{fill:currentColor;} <\/style><path d=\"M6.78,36,3.93,33.16l8.22-8.23A17,17,0,0,1,11,23.25l-8.5,8.5a2,2,0,0,0,0,2.8L5.38,37.4h0a1.94,1.94,0,0,0,1.4.58,2,2,0,0,0,1.4-.58l8.51-8.51A15.07,15.07,0,0,1,15,27.76Z\"><\/path><path d=\"M24.4,2A13.5,13.5,0,1,0,37.89,15.47,13.5,13.5,0,0,0,24.4,2Zm0,24.91A11.42,11.42,0,1,1,35.82,15.47,11.43,11.43,0,0,1,24.4,26.89Z\"><\/path><path d=\"M24.4,22v2a8.52,8.52,0,0,0,8.51-8.51h-2A6.52,6.52,0,0,1,24.4,22Z\"><\/path><\/svg> \n                  <\/div>\n                <\/div>\n              \n              <div class=\"flex flex-auto flex-col justify-center space-y-2\">\n                                  <h5 class=\"text-lg\">G\u00e5 til Energistyrelsen <\/h5>\n                \n                                  <p class=\"text-body-xs\">Se mere om dine rettigheder, som elkunde hos energistyrelsen.<\/p>\n                              <\/div>\n\n            <\/div>\n\n            <div class=\"flex-none\">\n              <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 7 12\" class=\"inline w-[11px] h-[11px] mr-1 group-hover:translate-x-1 transition-transform duration-200 ease-in-out\">\n    <path fill=\"currentColor\" d=\"M6.814 5.534L1.681.194a.617.617 0 0 0-.897 0L.186.815a.678.678 0 0 0-.001.932L4.253 6 .185 10.252a.678.678 0 0 0 0 .932l.6.623a.617.617 0 0 0 .896 0l5.133-5.34a.679.679 0 0 0 0-.933z\"\/>\n<\/svg>\n            <\/div>\n          <\/a>\n              <\/div>\n    <\/div>\n  <\/div>\n\n\n  \n      <\/div>\n  \n<\/section>\n","protected":false},"excerpt":{"rendered":"Klager og rettigheder Andel Energi er en andelsejet energi- og fibernetkoncern. Vi varetager vores kunder og andelshaveres interesser, n\u00e5r vi skaber energi til, at du kan leve livet. Vi bestr\u00e6ber os altid p\u00e5 at v\u00e6re din bedste forbindelse ved at give en god og korrekt behandling. Vi betjener hver dag mange andelshavere og kunder, og &hellip; <a href=\"https:\/\/andelenergi.dk\/generelt\/klager-og-rettigheder\/sklager-og-rettigheder\/\">Continued<\/a>","protected":false},"author":27,"featured_media":0,"parent":42522,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-42525","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.7 (Yoast SEO v20.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>sklager og rettigheder | andelenergi.dk<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"sklager og rettigheder\" \/>\n<meta property=\"og:description\" content=\"Klager og rettigheder Andel Energi er en andelsejet energi- og fibernetkoncern. 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