{"id":38030,"date":"2021-11-18T07:33:46","date_gmt":"2021-11-18T07:33:41","guid":{"rendered":"https:\/\/main-bvxea6i-4h5fg26c2vr46.de-2.platformsh.site\/kundeservice\/kontakt-os\/klage\/"},"modified":"2025-06-16T11:13:36","modified_gmt":"2025-06-16T11:13:36","slug":"klage","status":"publish","type":"page","link":"https:\/\/andelenergi.dk\/kundeservice\/kontakt-os\/klage\/","title":{"rendered":"Vil du klage?"},"content":{"rendered":"<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-1\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h1 class=\"wp-block-heading\" id=\"h-jeg-vil-klage\">Jeg vil klage<\/h1>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-2\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u00d8v. Vi er selvf\u00f8lgelig kede af, hvis du har haft en d\u00e5rlig oplevelse med os. Du kan klage til os, hvis du ikke er tilfreds med den behandling, du har f\u00e5et.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--simple-quote text-black mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=simple-quote-3\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <blockquote class=\"relative px-[1.25em] leading-tight text-body\">\n  <div\n    class=\"absolute left-0 top-0 leading-[0.865]\"\n      >\n    <span class=\"text-[2.5em]\">\u201c<\/span>\n  <\/div>\n\n      Bem\u00e6rk, du skal have v\u00e6ret i kontakt med Kundeservice, inden du klager til vores afdeling for kundeklager. Kundeservice vil ofte kunne hj\u00e6lpe dig med det samme. Svartiden p\u00e5 klager er ofte l\u00e6ngere alt afh\u00e6ngig af sagen.  \n  \n  <\/blockquote>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-5\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Du klager via mail. Skriv til os p\u00e5 <a href=\"mailto:kundeklager@andelenergi.dk\">kundeklager@andelenergi.dk<\/a><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-6\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi vil rigtig gerne have, at du f\u00f8ler, at det er let og enkelt at v\u00e6re kunde hos os. Men vi er ogs\u00e5 godt klar over, at det ikke altid er s\u00e5dan. Der er altid noget, vi kan g\u00f8re endnu bedre.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-7\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-hvad-sker-der-hvornar\">Hvad sker der hvorn\u00e5r?<\/h2>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--small-image-teaser has-background text-black mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=small-image-teaser-8\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n      <div\n      class=\"inner-bg bg-coral-200 px-4 sm:px-6 lg:px-8 py-6 lg:py-8\"\n      \n    >\n  \n  <div class=\"small-image-teaser sm:flex\">\n\n      \n    <div\n      class=\"mobile-image sm:hidden -mx-4 sm:-mx-6 -mt-6\"\n       style=\"background-color: #faefed\"     >\n              <picture> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-1b.png\" alt=\"Grafik\" class=\"\" style=\"object-position:50% 50%;\" loading=\"lazy\" \/><\/picture>\n          <\/div>\n\n          <div\n        class=\"desktop-image relative hidden w-[220px] flex-none items-center justify-center sm:mr-6 sm:flex sm:-ml-6 sm:-my-6 lg:mr-8 lg:-ml-8 lg:-my-8\"\n         style=\"background-color: #faefed\"       >\n        <picture><source media=\"(min-width:600px)\" srcset=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-1b.png\"> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-1b.png\" alt=\"Grafik\" class=\"\" style=\"object-position:50% 50%;\" loading=\"lazy\" \/><\/picture>\n      <\/div>\n    \n      \n  <div class=\"mt-6 flex flex-auto flex-col sm:mt-0 sm:flex-row sm:items-center\">\n\n    <div class=\"flex-auto\">\n              <h3 class=\"text-xl\">1. Har du haft en d\u00e5rlig oplevelse?<\/h3>\n      \n              <div class=\"wysiwyg  mt-6\">\n          <p>Vi h\u00f8rer gerne fra dig, hvis du er utilfreds med den service eller behandling, du har f\u00e5et hos os.<\/p>\n\n        <\/div>\n          <\/div>\n\n      <\/div>\n<\/div>\n\n\n      <\/div>\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--small-image-teaser has-background text-black mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=small-image-teaser-10\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n      <div\n      class=\"inner-bg bg-coral-200 px-4 sm:px-6 lg:px-8 py-6 lg:py-8\"\n      \n    >\n  \n  <div class=\"small-image-teaser sm:flex\">\n\n      \n    <div\n      class=\"mobile-image sm:hidden -mx-4 sm:-mx-6 -mt-6\"\n       style=\"background-color: #faefed\"     >\n              <picture> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-2c.png\" alt=\"Grafik\" class=\"\" style=\"object-position:50% 50%;\" loading=\"lazy\" \/><\/picture>\n          <\/div>\n\n          <div\n        class=\"desktop-image relative hidden w-[220px] flex-none items-center justify-center sm:mr-6 sm:flex sm:-ml-6 sm:-my-6 lg:mr-8 lg:-ml-8 lg:-my-8\"\n         style=\"background-color: #faefed\"       >\n        <picture><source media=\"(min-width:600px)\" srcset=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-2c.png\"> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-2c.png\" alt=\"Grafik\" class=\"\" style=\"object-position:50% 50%;\" loading=\"lazy\" \/><\/picture>\n      <\/div>\n    \n      \n  <div class=\"mt-6 flex flex-auto flex-col sm:mt-0 sm:flex-row sm:items-center\">\n\n    <div class=\"flex-auto\">\n              <h3 class=\"text-xl\">2. Beskriv sagen<\/h3>\n      \n              <div class=\"wysiwyg  mt-6\">\n          <p>Beskriv sagen eller forl\u00f8bet s\u00e5 udf\u00f8rligt som muligt.<\/p>\n\n        <\/div>\n          <\/div>\n\n      <\/div>\n<\/div>\n\n\n      <\/div>\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--small-image-teaser has-background text-black mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=small-image-teaser-12\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n      <div\n      class=\"inner-bg bg-coral-200 px-4 sm:px-6 lg:px-8 py-6 lg:py-8\"\n      \n    >\n  \n  <div class=\"small-image-teaser sm:flex\">\n\n      \n    <div\n      class=\"mobile-image sm:hidden -mx-4 sm:-mx-6 -mt-6\"\n       style=\"background-color: #faefed\"     >\n              <picture> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-4c.png\" alt=\"Grafik\" class=\"\" style=\"object-position:50% 50%;\" loading=\"lazy\" \/><\/picture>\n          <\/div>\n\n          <div\n        class=\"desktop-image relative hidden w-[220px] flex-none items-center justify-center sm:mr-6 sm:flex sm:-ml-6 sm:-my-6 lg:mr-8 lg:-ml-8 lg:-my-8\"\n         style=\"background-color: #faefed\"       >\n        <picture><source media=\"(min-width:600px)\" srcset=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-4c.png\"> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-4c.png\" alt=\"Grafik\" class=\"\" style=\"object-position:50% 50%;\" loading=\"lazy\" \/><\/picture>\n      <\/div>\n    \n      \n  <div class=\"mt-6 flex flex-auto flex-col sm:mt-0 sm:flex-row sm:items-center\">\n\n    <div class=\"flex-auto\">\n              <h3 class=\"text-xl\">3. Vi unders\u00f8ger og vurderer din sag<\/h3>\n      \n              <div class=\"wysiwyg  mt-6\">\n          <p>En medarbejder tager sig af din henvendelse og unders\u00f8ger grundigt, hvad der er sket. Herefter vurderer vi din sag ud fra en rimelig og objektiv synsvinkel.<\/p>\n\n        <\/div>\n          <\/div>\n\n      <\/div>\n<\/div>\n\n\n      <\/div>\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--small-image-teaser has-background text-black mb-12 lg:mb-14  block\"\n   id=small-image-teaser-14\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n      <div\n      class=\"inner-bg bg-coral-200 px-4 sm:px-6 lg:px-8 py-6 lg:py-8\"\n      \n    >\n  \n  <div class=\"small-image-teaser sm:flex\">\n\n      \n    <div\n      class=\"mobile-image sm:hidden -mx-4 sm:-mx-6 -mt-6\"\n       style=\"background-color: #faefed\"     >\n              <picture> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-5d.png\" alt=\"Grafik\" class=\"\" style=\"object-position:50% 50%;\" loading=\"lazy\" \/><\/picture>\n          <\/div>\n\n          <div\n        class=\"desktop-image relative hidden w-[220px] flex-none items-center justify-center sm:mr-6 sm:flex sm:-ml-6 sm:-my-6 lg:mr-8 lg:-ml-8 lg:-my-8\"\n         style=\"background-color: #faefed\"       >\n        <picture><source media=\"(min-width:600px)\" srcset=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-5d.png\"> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2022\/02\/klage-5d.png\" alt=\"Grafik\" class=\"\" style=\"object-position:50% 50%;\" loading=\"lazy\" \/><\/picture>\n      <\/div>\n    \n      \n  <div class=\"mt-6 flex flex-auto flex-col sm:mt-0 sm:flex-row sm:items-center\">\n\n    <div class=\"flex-auto\">\n              <h3 class=\"text-xl\">4. Vi vender tilbage med svar<\/h3>\n      \n              <div class=\"wysiwyg  mt-6\">\n          <p>Du h\u00f8rer fra os, n\u00e5r vi har vurderet din sag. Du f\u00e5r naturligvis besked, hvis vores svar tr\u00e6kker ud.<\/p>\n\n        <\/div>\n          <\/div>\n\n      <\/div>\n<\/div>\n\n\n      <\/div>\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-16\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-sadan-anker-du-vores-afgorelse\">S\u00e5dan anker du vores afg\u00f8relse<\/h2>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-17\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Hvis du har klaget og ikke er tilfreds med vores afg\u00f8relse eller behandling af din sag, kan du klage til <a href=\"https:\/\/andelenergi.dk\/kundeservice\/kontakt-os\/utilfreds-med-afgoerelse-af-klage\/\">Anken\u00e6vnet p\u00e5 Energiomr\u00e5det<\/a><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--accordion mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=accordion-18\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <h2 class=\"text-xl mb-8\">Det sp\u00f8rger andre om<\/h2>\n\n\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">1. Jeg er flyttet, men har ikke f\u00e5et meldt flytning i tide. Og nu skal jeg betale for elforbruget i en periode, hvor jeg ikke har boet p\u00e5 adressen &#8211; hvad g\u00f8r jeg?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Vi kan desv\u00e6rre ikke afmelde dig tilbage i tid. Har du ikke afmeldt dig rettidigt (10 hverdage f\u00f8r flytning), kan du derfor risikere at h\u00e6fte for elforbruget i en periode, hvor du egentlig ikke har boet p\u00e5 adressen.<\/p>\n<p>Vi vil dog gerne hj\u00e6lpe dig med at beregne, hvad du har betalt, efter du er flyttet. S\u00e5 har du mulighed for at aftale en indbyrdes afregning med den nye beboer p\u00e5 adressen.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">2. Hvorfor er mit elforbrug s\u00e5 h\u00f8jt?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Der kan v\u00e6re mange grunde til, at dit elforbrug er h\u00f8jt. Vi kan som regel ikke finde \u00e5rsagen for dig. Men vores energir\u00e5dgivere sidder klar til at tage en snak om dit forbrug.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/kundeservice\/forbrug\/spoerg-energiraadgiverne\/\">Sp\u00f8rg energir\u00e5dgiverne<\/a><\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">3. Jeg mangler overblik over mit regningsforl\u00f8b &#8211; hvor finder jeg mine regninger?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du kan se dine regninger p\u00e5 Min side eller i appen, Andel Energi. Her kan du ogs\u00e5 se, om regningerne er betalt.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side-inspiration\/\">Log ind p\u00e5 Min side<\/a>, og se dine regninger.<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">4. Jeg kan ikke logge ind i appen &#8211; hvordan f\u00e5r jeg adgang?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p><a href=\"https:\/\/andelenergi.dk\/min-side\/hjaelp-til-at-logge-ind\/\">Hj\u00e6lp til log ind<\/a><\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">5. Hvorfor kan jeg ikke f\u00e5 reduktion i elafgiften l\u00e6ngere tilbage end 3 \u00e5r?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Ordningen vedr\u00f8rende reduceret elafgift administrerer vi for SKAT. Og de har bestemt, at reduktionen godt kan tildeles tilbage i tid, dog ikke l\u00e6ngere tilbage end den almindelige for\u00e6ldelse, som er 3 \u00e5r.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">6. Hvorfor har I opkr\u00e6vet et depositum fra mig?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Hvis vi i forbindelse med et restanceforl\u00f8b vurderer, at der er en kreditrisiko, kan vi v\u00e6lge at kr\u00e6ve et depositum som sikkerhed for fremtidig levering.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">7. Jeg har f\u00e5et et rykkergebyr, men jeg har aldrig modtaget min regning?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Normalt bliver vores regninger enten leveret til modtager eller sendt retur til os. Har du alligevel ikke f\u00e5et din regning, s\u00e5 kontakt os p\u00e5 70 29 29 29.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">8. Hvorfor bliver str\u00f8mmen dyrere mellem kl. 17.00-21.00?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>De nye timetariffer er et led i den gr\u00f8nne omstilling, som blev besluttet af regeringen i 2013.<\/p>\n<p>I takt med at der bliver produceret mere vedvarende energi, bliver det sv\u00e6rere at f\u00e5 forbrug og produktion til at h\u00e6nge sammen. De vedvarende energikilder som for eksempel vindm\u00f8ller er nemlig ikke stabile p\u00e5 samme m\u00e5de som for eksempel et traditionelt kraftv\u00e6rk.<\/p>\n<p>Derfor er der behov for at flytte noget af elforbruget v\u00e6k fra de tidspunkter, hvor belastningen er st\u00f8rst, s\u00e5 forbruget fordeles mere j\u00e6vnt ud over d\u00f8gnet. Med timetarifferne er der nu et \u00f8konomisk incitament til at \u00e6ndre nogle vaner og rutiner, og dermed flytte forbruget v\u00e6k fra de belastede perioder.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">9. Hvad g\u00f8r jeg, hvis jeg er utilfreds med den service, jeg har f\u00e5et?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du kan ringe til os p\u00e5 70 29 29 29. Vi sidder klar til at hj\u00e6lpe dig.<\/p>\n<p>Har du allerede talt med os uden at f\u00e5 et tilfredsstillende svar, kan du klage via formularen her p\u00e5 siden.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">10. Skal jeg betale mine regninger, mens I behandler klagen?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Vi s\u00e6tter som hovedregel altid regninger og eventuelle udest\u00e5ender i bero, s\u00e5 l\u00e6nge vi er i gang med din klage. Dvs. at du ikke skal betale s\u00e5 l\u00e6nge, vi unders\u00f8ger din sag.<\/p>\n<p>Hvis vi af en eller anden \u00e5rsag vurderer, at du skal betale, mens vi unders\u00f8ger din sag, f\u00e5r du selvf\u00f8lgelig besked.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">11. Hvorn\u00e5r kan\/b\u00f8r jeg klage?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Hvis du har givet udtryk for din utilfredshed, men ikke har f\u00e5et et tilfredsstillende svar, er det helt p\u00e5 sin plads at klage.<\/p>\n<p>Vi har nogle dedikerede medarbejdere, som behandler vores klager. Og de g\u00f8r alt, hvad de kan for at unders\u00f8ge din sag i dybden, s\u00e5 du kan f\u00e5 et tilfredsstillende svar eller en god forklaring.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">12. Kan jeg v\u00e6re sikker p\u00e5, at I unders\u00f8ger min klage grundigt?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Vi har et team af medarbejdere, som er dedikerede til at svare p\u00e5 klager og henvendelser fra utilfredse kunder.<\/p>\n<p>Teamets fornemmeste opgave er at se \u201dproblemet\u201d s\u00e5 objektivt som muligt og give dig et fyldestg\u00f8rende svar. Vi kan ikke altid give vores kunder de svar, de havde h\u00e5bet p\u00e5. Men vi g\u00f8r, hvad vi kan for at give alle en god forklaring p\u00e5, hvorfor vi tr\u00e6ffer den afg\u00f8relse, som vi g\u00f8r.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">13. Hvordan f\u00e5r jeg fat i jer, hvis jeg vil have status p\u00e5 min sag?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du kan ringe til os p\u00e5 70 29 29 29 for at f\u00e5 en status p\u00e5, hvor langt vi er.\u00a0 Du kan ogs\u00e5 skrive til os p\u00e5 <a href=\"mailto:kundeklager@andelenergi.dk\">kundeklager@andelenergi.dk<\/a> s\u00e5 svarer vi dig hurtigst muligt.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">14. Hvor lang tid g\u00e5r der, f\u00f8r jeg h\u00f8rer fra jer?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Inden for 24 timer (bortset fra i weekender og p\u00e5 helligdage) kvitterer vi for din klage ved at sende dig en mail, hvor vi fort\u00e6ller, hvad vi g\u00f8r herfra.<\/p>\n<p>Vi f\u00e5r mange forskellige henvendelser og klager. I nogle tilf\u00e6lde vil du f\u00e5 et svar med det samme. I andre situationer kan der desv\u00e6rre g\u00e5 lidt tid. Det kan fx v\u00e6re i situationer, hvor vi skal have fat i dit netselskab eller har brug for flere oplysninger fra dig.<\/p>\n<p>Vi g\u00f8r alt, hvad vi kan for at svare dig s\u00e5 hurtigt som muligt. Og du er altid velkommen til at tage fat i os, hvis du vil vide, hvor langt vi er med din henvendelse.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\":[\n                  {\n            \"@type\": \"Question\",\n            \"name\": \"1. Jeg er flyttet, men har ikke f\u00e5et meldt flytning i tide. 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Her kan du ogs\u00e5 se, om regningerne er betalt.<\/p><p><a href='https:\/\/andelenergi.dk\/min-side-inspiration\/'>Log ind p\u00e5 Min side<\/a>, og se dine regninger.<\/p><p>&nbsp;<\/p>\"\n            }\n          }\n           ,                   {\n            \"@type\": \"Question\",\n            \"name\": \"4. Jeg kan ikke logge ind i appen - hvordan f\u00e5r jeg adgang?\",\n            \"acceptedAnswer\": {\n              \"@type\": \"Answer\",\n              \"text\": \"<p><a href='https:\/\/andelenergi.dk\/min-side\/hjaelp-til-at-logge-ind\/'>Hj\u00e6lp til log ind<\/a><\/p>\"\n            }\n          }\n           ,                   {\n            \"@type\": \"Question\",\n            \"name\": \"5. Hvorfor kan jeg ikke f\u00e5 reduktion i elafgiften l\u00e6ngere tilbage end 3 \u00e5r?\",\n            \"acceptedAnswer\": {\n              \"@type\": \"Answer\",\n              \"text\": \"<p>Ordningen vedr\u00f8rende reduceret elafgift administrerer vi for SKAT. 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Vi sidder klar til at hj\u00e6lpe dig.<\/p><p>Har du allerede talt med os uden at f\u00e5 et tilfredsstillende svar, kan du klage via formularen her p\u00e5 siden.<\/p>\"\n            }\n          }\n           ,                   {\n            \"@type\": \"Question\",\n            \"name\": \"10. Skal jeg betale mine regninger, mens I behandler klagen?\",\n            \"acceptedAnswer\": {\n              \"@type\": \"Answer\",\n              \"text\": \"<p>Vi s\u00e6tter som hovedregel altid regninger og eventuelle udest\u00e5ender i bero, s\u00e5 l\u00e6nge vi er i gang med din klage. Dvs. at du ikke skal betale s\u00e5 l\u00e6nge, vi unders\u00f8ger din sag.<\/p><p>Hvis vi af en eller anden \u00e5rsag vurderer, at du skal betale, mens vi unders\u00f8ger din sag, f\u00e5r du selvf\u00f8lgelig besked.<\/p>\"\n            }\n          }\n           ,                   {\n            \"@type\": \"Question\",\n            \"name\": \"11. 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