{"id":274080,"date":"2026-03-18T13:05:21","date_gmt":"2026-03-18T13:05:21","guid":{"rendered":"https:\/\/andelenergi.dk\/?page_id=274080"},"modified":"2026-08-07T12:25:14","modified_gmt":"2026-08-07T12:25:14","slug":"regninger-spoergsmaal-og-svar","status":"publish","type":"page","link":"https:\/\/andelenergi.dk\/kundeservice\/regninger-og-betaling\/regninger-spoergsmaal-og-svar\/","title":{"rendered":"Regninger sp\u00f8rgsm\u00e5l og svar"},"content":{"rendered":"<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-1\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h1 class=\"wp-block-heading\" id=\"h-find-svar-om-regning-og-betaling\">Find svar om regning og betaling<\/h1>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-2\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Vi har samlet de sp\u00f8rgsm\u00e5l, vi oftest f\u00e5r til vores regninger, betaling og skift af betalingsform &#8211; m\u00e5ske du kan finde svaret p\u00e5 netop dit sp\u00f8rgsm\u00e5l. <\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--accordion mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=accordion-3\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <h2 class=\"heading-4 mb-8\">\n  Sp\u00f8rgsm\u00e5l og svar &#8211; om din regning\n  <\/h2>\n\n\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvorfor f\u00e5r jeg min regning  i e-Boks?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Alle vores kunder f\u00e5r nu deres regning i e-Boks. Det g\u00f8r vi p\u00e5 grund af de mange falske mails og sms\u2019er der er i oml\u00f8b fra svindlere.<\/p>\n<p>Kan vi ikke sende dig din regning i e-Boks, f\u00e5r du den p\u00e5 mail eller brev.<\/p>\n<p><strong>Bem\u00e6rk: <\/strong>Din betaling og din betalingsmetode forts\u00e6tter som normalt. Er du tilmeldt Betalingsservice, skal du alts\u00e5 ikke tilmelde dig p\u00e5 ny. Det samme g\u00e6lder betaling via MobilePay og kort.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvorfor kan jeg ikke se min regning p\u00e5 Min side eller i appen Andel Energi?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Det kan der v\u00e6re flere grunde til:<\/p>\n<ul>\n<li><strong>Du er for tidligt p\u00e5 den<br \/>\n<\/strong>Din regning er altid en m\u00e5ned bagud. Du kan f\u00f8rst v\u00e6re sikker p\u00e5 at se din regning fra sidste m\u00e5ned omkring den 15. i m\u00e5neden efter. Betaler du med Betalingsservice, vil du kunne se din regning omkring den 20. i m\u00e5neden efter. Eksempel: Du kan se din februar-regning i midten af marts, og den skal s\u00e5 betales den 1. april.<\/li>\n<li><strong>Du har flere aftaler og\/eller flere adresser<br \/>\n<\/strong>Du skal naturligvis kunne se alle dine regninger. Men vores systemer kan fejle, hvis dine aftaler\/adresser st\u00e5r i forskellige navne, eller hvis din mail bliver brugt flere steder. Kontakt os p\u00e5 70 29 29 29, s\u00e5 f\u00e5r vi det l\u00f8st sammen.<\/li>\n<\/ul>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Er min regning betalt?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>N\u00e5r du logger ind p\u00e5 <a href=\"https:\/\/andelenergi.dk\/min-side\/\">Min side<\/a> eller i appen Andel Energi, kan du p\u00e5 regningssiden se dine regninger, som er klar til betaling. Du kan altid se din valgte betalingsform p\u00e5 selve regningen. Nedenunder kan du se dine afsluttede regninger, som du har betalt.<\/p>\n<p>Stadig i tvivl? Det kan vi sagtens forst\u00e5. Som oftest g\u00e5r der 1 til 2 hverdage fra din regning er betalt, til du kan se det p\u00e5 Min side og i appen Andel Energi. Hvis du betaler med Betalingsservice, kan der g\u00e5 op til 10 hverdage. Og selvom det er irriterende, er det desv\u00e6rre ikke noget, vi kan g\u00f8re noget ved. Men husk! Du kan altid tjekke din netbank, hvis du vil v\u00e6re helt sikker p\u00e5, om din regning er betalt.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side-inspiration\/\">G\u00e5 til Min side<\/a><\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side\/appen\/\">Hent Andel Energi-appen<\/a><\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvorn\u00e5r f\u00e5r jeg min regning?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Det skal v\u00e6re s\u00e5 enkelt som muligt for dig at forst\u00e5 din regning. Hos Andel Energi f\u00e5r du derfor en regning hver m\u00e5ned for den str\u00f8m, du brugte i sidste m\u00e5ned.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvorfor er mit abonnement s\u00e5 h\u00f8jt?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Det skyldes, at du b\u00e5de betaler abonnement til Andel Energi, dit netselskab og staten.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/el\/hvad-bestaar-elprisen-af\/\">L\u00e6s mere om, hvad\u00a0din elpris best\u00e5r af her<\/a>.<\/p>\n<p><strong>Elabonnement:<\/strong><br \/>\nDit elabonnement til Andel Energi er p\u00e5 20 kr.\/m\u00e5ned.<br \/>\nDet d\u00e6kker vores administrative omkostninger.<\/p>\n<p><strong>Abonnement til *netselskab og **Energinet:<\/strong><br \/>\nAbonnementet til dit netselskab varierer alt efter, hvilket netselskab du har. Herudover betaler du ogs\u00e5 et abonnement p\u00e5 19,48 kr. om m\u00e5neden til Energinet.<\/p>\n<p>Begge abonnementer fasts\u00e6ttes suver\u00e6nt af dit lokale netselskab og Energinet. Og er ikke noget, vi i Andel Energi, har kontrol over. Bel\u00f8bene er ogs\u00e5 det samme uanset, hvilket selskab du har.<\/p>\n<p>Du finder bel\u00f8bene under &#8216;Abonnement&#8217; p\u00e5 din elregning. <a href=\"https:\/\/andelenergi.dk\/kundeservice\/regninger-og-betaling\/forstaa-din-elregning\/\">F\u00e5 hj\u00e6lp til at forst\u00e5 din regning her<\/a><a href=\"https:\/\/andelenergi.dk\/kundeservice\/regninger-og-betaling\/forstaa-din-elregning\/\">.<\/a><\/p>\n<p>*Dit netselskab s\u00f8rger for, at str\u00f8mmen transporteres til din bolig. <a href=\"https:\/\/elnet.dk\/nettilslutning\/find-netselskab\" target=\"_blank\" rel=\"noopener\">Find dit lokale netselskab her<\/a>.<\/p>\n<p>**Energinet er et selvst\u00e6ndigt statsejet selskab, der ejer og driver dansk energiinfrastruktur. <a href=\"https:\/\/energinet.dk\/el\/elmarkedet\/tariffer\/\" target=\"_blank\" rel=\"noopener\">L\u00e6s mere om Energinet her<\/a>.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg skal bruge en \u00e5rsopg\u00f8relse \u2013 hvor finder jeg den?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p><strong>For dig med el<br \/>\n<\/strong>Det er meget f\u00e5 af vores elkunder, som stadig f\u00e5r en \u00e5rsopg\u00f8relse for deres elforbrug. I stedet opg\u00f8r vi forbruget hver m\u00e5ned.<\/p>\n<p>Har du brug for at vide, hvor mange kilowatt-timer du for eksempel har brugt p\u00e5 et \u00e5r, er du derfor n\u00f8dt til at l\u00e6gge forbruget p\u00e5 dine seneste 12 regninger sammen.<\/p>\n<p>En undtagelse er, hvis du har elvarme, varmepumpe og\/eller solceller. Her kan det v\u00e6re, at du stadig betaler forud for dit forbrug, og s\u00e5 opg\u00f8r vi dit faktiske \u00e5rsforbrug i forhold til dit forventede \u00e5rsforbrug. I s\u00e5 fald finder du din \u00e5rsopg\u00f8relse p\u00e5 Min side og i appen Andel Energi under \u2018Regninger\u2019, n\u00e5r den er klar.<\/p>\n<p><strong>For dig med gas<br \/>\n<\/strong>Som gaskunde f\u00e5r du ikke l\u00e6ngere \u00e5rsopg\u00f8relser. I stedet f\u00e5r du en opg\u00f8relse hvert kvartal.<\/p>\n<p>F\u00e5r du for eksempel brug for en \u00e5rsopg\u00f8relse i forbindelse med en flytning, kan du blot l\u00e6gge dine 4 kvartalsregninger sammen. S\u00e5 har du dit \u00e5rsforbrug.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvordan downloader jeg min regning?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du finder dine regninger i regningsoverblikket p\u00e5 Min side eller i appen Andel Energi.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side-inspiration\/?redirect_to=min-side\/regninger\/\">G\u00e5 til Min side<\/a><\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side\/appen\/\">Hent Andel Energi-appen<\/a><\/p>\n<p><strong>PC:<\/strong><br \/>\nN\u00e5r du er logget ind, kan du downloade din regning i regningsoverblikket ved at klikke p\u00e5 knappen &#8216;Hent regning&#8217;. N\u00e5r du har trykket p\u00e5 knappen, finder du filen oppe i h\u00f8jre hj\u00f8rne af din browser.<\/p>\n<p>For at \u00e5bne regningen, skal du blot klikke p\u00e5 den downloadede fil.<\/p>\n<p><strong>Mobil:<\/strong><br \/>\nP\u00e5 mobil er det nemmest at hente regningen via vores Andel Energi-app. Du kan downloade appen i App Store eller Play Butik. I appen \u00e5bner din regning helt automatisk lige s\u00e5 snart, du trykker p\u00e5 knappen &#8216;Hent regning&#8217;.<\/p>\n<p><strong>Driller det stadig?<\/strong> S\u00e5 kan det m\u00e5ske skyldes dine indstillinger. Tjek eventuelt, om du har blokeret for download af filer. Det kan ogs\u00e5 skyldes, at du tidligere har sagt &#8220;nej&#8221; til at \u00e5bne regningen.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvor kan jeg se, hvad jeg betaler i gebyr for den betalingsform, jeg har valgt?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>P\u00e5 Min side og i appen Andel Energi kan du se, hvordan du betaler dine regninger i dag, og skifte betalingsform, hvis du vil det.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side-inspiration\/?redirect_to=min-side\/regninger\/\">G\u00e5 til Min side<\/a><\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side\/appen\/\">Hent Andel Energi-appen<\/a><\/p>\n<p>Har du valgt\u00a0<strong>MobilePay<\/strong>\u00a0eller\u00a0<strong>betalingskort<\/strong> som betalingsform,\u00a0s\u00e5 er der ikke noget gebyr.<\/p>\n<p>Har du valgt\u00a0<strong>Betalingsservice<\/strong> som betalingsform, s\u00e5 koster det et gebyr p\u00e5 8 kr. pr. regning. Gebyret d\u00e6kker Andel Energis udgifter til Betalingsservice.<\/p>\n<p>Har du <strong>indbetalingskort (FI-kode)<\/strong> som betalingsform, s\u00e5 koster det et gebyr p\u00e5 49 kr. pr. regning.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg vil gerne skifte til en billigere betalingsform \u2013 hvor kan jeg g\u00f8re det?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du kan nemt og hurtigt skifte betalingsform p\u00e5 Min side eller i appen Andel Energi. V\u00e6lger du MobilePay, kortbetaling eller Betalingsservice, s\u00e5 sker betalingen helt automatisk hver m\u00e5ned.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side-inspiration\/?redirect_to=min-side\/betaling\/\">G\u00e5 til Min side<\/a><\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side\/appen\/\">Hent Andel Energi-appen i App Store eller Google Play<\/a><\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvad er linjen &#039;\u00d8vrige&#039; p\u00e5 min gasregning?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Linjen &#8216;\u00d8vrige&#8217; som du ser p\u00e5 din gasregning, d\u00e6kker over for eksempel gebyr som Betalingsservice eller eventuelle restbel\u00f8b.<\/p>\n<p>Det kan ogs\u00e5 v\u00e6re bel\u00f8b for reservedele i forbindelse med hovedeftersyn eller udkald p\u00e5 dit gasfyr. I den forbindelse har du efter servicebes\u00f8get modtaget et brev omkring reparationen, hvor serviceomkostningen er udspecificeret.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Forklaring af transport og afgifter<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p><strong>Elafgift<\/strong>: D\u00e6kker afgift til staten, som du betaler pr. kilowatt-time, du bruger.<\/p>\n<p><strong>Netabonnement:<\/strong> D\u00e6kker et fast abonnement til dit netselskab for din m\u00e5ler.<\/p>\n<p><strong>Systemydelser<\/strong>: D\u00e6kker en r\u00e6kker afgifter til Energinet, heriblandt transmissionsnettarif, systemtarif og balancetarif. Tarifferne d\u00e6kker omkostninger til bl.a. drift og vedligeholdelse af det overordnede elnet samt forsyningssikkerhed og -kvalitet.<\/p>\n<p><strong>Nettarif C<\/strong>: D\u00e6kker betaling til dit netselskab for den daglige drift og vedligeholdelse af elnettet.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--html   block\"\n   id=html-5\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<a name=\"betalingsform\"><\/a>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--accordion mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=accordion-6\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <h2 class=\"heading-4 mb-8\">\n  Sp\u00f8rgsm\u00e5l og svar &#8211; om skift af betalingsform\n  <\/h2>\n\n\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg har f\u00e5et min regning i e-Boks. Skal jeg g\u00f8re noget?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Nej, din betaling og din betalingsmetode forts\u00e6tter som normalt. Er du tilmeldt Betalingsservice, skal du alts\u00e5 ikke tilmelde dig p\u00e5 ny. Det samme g\u00e6lder betaling via MobilePay og kort.<\/p>\n<p>Alle vores kunder f\u00e5r nu deres regning i e-Boks. Det g\u00f8r vi p\u00e5 grund af de mange falske mails og sms\u2019er der er i oml\u00f8b fra svindlere.<\/p>\n<p>Kan vi ikke sende dig din regning i e-Boks, f\u00e5r du den p\u00e5 mail eller brev.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvordan tilmelder jeg mig en ny betalingsform?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du kan selv v\u00e6lge, hvordan du vil betale din regning.<\/p>\n<p>Du kan v\u00e6lge gebyrfri betaling med betalingskort eller MobilePay. Du kan ogs\u00e5 v\u00e6lge Betalingsservice, som koster 8 kr. i gebyr om m\u00e5neden. Gebyret d\u00e6kker Andel Energis udgifter til Betalingsservice. Med alle tre betalingsformer betaler du din regning automatisk hver m\u00e5ned.<\/p>\n<p>Har du valgt indbetalingskort som betalingsform, opfordrer vi dig til at v\u00e6lge en af vores andre betalingsformer. Betaling med indbetalingskort har et gebyr p\u00e5 49 kr. Og det er da \u00e6rgerligt at betale, n\u00e5r du har andre muligheder.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side\/\">Skift nemt p\u00e5 Min side<\/a> eller i vores app Andel Energi. V\u00e6lg &#8216;Vil du rette din betalingsform?&#8217;, tryk p\u00e5 den betalingsform du \u00f8nsker, og v\u00e6lg &#8216;Tilmeld&#8217;. F\u00f8lg derefter den trinvise guide.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side-inspiration\/\">G\u00e5 til Min side<\/a><\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side\/appen\/\">Hent Andel Energi-appen<\/a><\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg har lige skiftet betalingsform og er i tvivl, om det er g\u00e5et igennem?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Lige s\u00e5 snart din nye betalingsform er registreret i vores system, vil du modtage en bekr\u00e6ftelse p\u00e5 mail. S\u00e5fremt vi har din mail registreret.<\/p>\n<p>Hvis du lige har skiftet betalingsform, g\u00e5r der noget tid, f\u00f8r \u00e6ndringen sl\u00e5r igennem p\u00e5 Min side. Husk derfor, at du skal <strong>betale din regning, som du plejer<\/strong>, indtil du kan se, at regningen bliver betalt med din nye betalingsform.<\/p>\n<p>Du kan altid tjekke, om regningen er betalt i din netbank.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg har valgt betalingskort. Er det registreret?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>N\u00e5r du har indtastet oplysningerne p\u00e5 det betalingskort, du vil betale med, kan der g\u00e5 op til 10 hverdage, f\u00f8r dit kort er registreret. Du skal derfor huske at betale din regning, som du plejer, indtil du kan se, at den er betalt med dit tilmeldte betalingskort.<\/p>\n<p>N\u00e5r du betaler med kort, betales dine regninger automatisk og du slipper for gebyrer.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg har opdateret mine kortoplysninger. Er det sl\u00e5et igennem?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Der kan g\u00e5 op til 10 hverdage, f\u00f8r dit nye kort er registreret som betalingsform i vores system. Hvis dit gamle kort ikke kan bruges l\u00e6ngere og betalingsdatoen p\u00e5 regningen overskrides, inden det nye kort er registreret hos os, skal du huske at betale din regning manuelt.<\/p>\n<p>Det kan derfor v\u00e6re en god ide f\u00f8rst at \u00e6ndre betalingsform, n\u00e5r du kan se, at din seneste regning er betalt (typisk f\u00f8rst p\u00e5 m\u00e5neden).<\/p>\n<p><strong>Se hvilke kredit- eller betalingskort vi underst\u00f8tter<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-165939\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2024\/07\/FAQ_Minside_Betalingskort.jpg\" alt=\"\" width=\"733\" height=\"1023\" srcset=\"https:\/\/andelenergi.dk\/app\/uploads\/2024\/07\/FAQ_Minside_Betalingskort.jpg 733w, https:\/\/andelenergi.dk\/app\/uploads\/2024\/07\/FAQ_Minside_Betalingskort-360x502.jpg 360w, https:\/\/andelenergi.dk\/app\/uploads\/2024\/07\/FAQ_Minside_Betalingskort-720x1005.jpg 720w, https:\/\/andelenergi.dk\/app\/uploads\/2024\/07\/FAQ_Minside_Betalingskort-600x837.jpg 600w, https:\/\/andelenergi.dk\/app\/uploads\/2024\/07\/FAQ_Minside_Betalingskort-440x614.jpg 440w, https:\/\/andelenergi.dk\/app\/uploads\/2024\/07\/FAQ_Minside_Betalingskort-107x150.jpg 107w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/><\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg har valgt MobilePay, men jeg kan ikke se, at det er sl\u00e5et igennem?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Der kan g\u00e5 op til 10 hverdage f\u00f8r \u00e6ndringen i din betalingsform sl\u00e5r igennem. Du skal derfor betale dine regninger som du plejer, indtil du kan se, at din nye betalingsform er sl\u00e5et igennem p\u00e5 MobilePay.<\/p>\n<p>N\u00e5r du er tilmeldt MobilePay, betales dine regninger automatisk og du slipper for gebyrer.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg betaler med MobilePay. Skal jeg opdatere mit nye betalingskort hos jer?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du skal \u00e6ndre dit betalingskort i MobilePay-appen. N\u00e5r du har gjort det, betaler du automatisk din regning hos os via det nye betalingskort.<\/p>\n<p>Log ind i MobilePay-appen. Find din profil, &#8216;Mig&#8217;, i nederste h\u00f8jre hj\u00f8rne og tilf\u00f8j dit nye kort under &#8216;Konti og kort&#8217;.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg har skiftet til Betalingsservice, men kan ikke se det p\u00e5 Min side?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Der kan g\u00e5 op til 4 uger, f\u00f8r \u00e6ndringen i din betalingsform sl\u00e5r igennem. Du skal derfor betale din regning, som du plejer, indtil du kan se betalingen i betalingsoversigten i din netbank.<\/p>\n<p>N\u00e5r du er tilmeldt Betalingsservice, betales dine regninger automatisk hver m\u00e5ned. Du betaler et gebyr p\u00e5 8 kr. Gebyret d\u00e6kker Andel Energis udgifter til Betalingsservice.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Jeg har b\u00e5de el og gas. Hvordan skifter jeg betalingsform for begge aftaler?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du skal v\u00e6lge betalingsform for hver af dine aftaler. Heldigvis g\u00f8r du det nemt p\u00e5 Min side eller i appen Andel Energi.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side-inspiration\/\">G\u00e5 til Min side<\/a><\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side\/appen\/\">Hent Andel Energi-appen<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Hvordan v\u00e6lger jeg samme betalingsform for flere adresser?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Hvis du \u00f8nsker den samme betalingsform p\u00e5 alle dine aftaler\/adresser, skal du \u00e6ndre den p\u00e5 hver aftale\/adresse. Heldigvis g\u00f8r du det nemt p\u00e5 Min side eller i appen Andel Energi.<\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side-inspiration\/\">G\u00e5 til Min side<\/a><\/p>\n<p><a href=\"https:\/\/andelenergi.dk\/min-side\/appen\/\">Hent Andel Energi-appen<\/a><\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--accordion mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=accordion-8\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <h2 class=\"heading-4 mb-8\">\n  Sp\u00f8rgsm\u00e5l og svar &#8211; om betaling\n  <\/h2>\n\n\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Min betaling er blevet afvist. Hvad g\u00f8r jeg?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Er din automatiske betaling via kort, MobilePay eller Betalingsservice blevet afvist, kan du betale med en bankoverf\u00f8rsel i din netbank.<\/p>\n<p>Ring til os p\u00e5 70 29 29 29 mandag til fredag 8.30-16.00 og f\u00e5 oplyst en personlig FI-kode, som du skal bruge til betaling af regningen.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <div\n    class=\"group mt-2 flex flex-col border border-gray-500 bg-off-white first:mt-0\"\n    x-data=\"Accordion\"\n  >\n\n    <button\n      class=\"flex items-center px-6 py-4\"\n      @click=\"toggleItem()\"\n    >\n\n      <div class=\"flex flex-1\">\n        <h3 class=\"text-left text-body-sm\">Kan jeg standse en betaling?<\/h3>\n      <\/div>\n\n      <div\n        :class=\"{ '-rotate-180 duration-200': height !== 0, 'rotate-0 duration-200': height === 0 }\"\n        class=\"flex-none\"\n      >\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"7\" viewBox=\"0 0 12 7\" class=\"inline w-[11px] h-[11px] transition-transform ease-in-out\">\n    <path d=\"M6.466 6.814l5.34-5.133a.617.617 0 0 0 0-.897l-.621-.598a.678.678 0 0 0-.932-.001L6 4.253 1.748.185a.678.678 0 0 0-.932 0l-.623.6a.617.617 0 0 0 0 .896l5.34 5.133a.679.679 0 0 0 .933 0z\" fill=\"currentColor\"\/>\n<\/svg>\n      <\/div>\n    <\/button>\n\n    <div\n      x-ref=\"wrapper\"\n      class=\"invisible h-0 overflow-hidden duration-200\"\n      :class=\"{ 'opacity-0 -translate-y-3': height === 0, 'opacity-100 translate-y-0': height !== 0 }\"\n      :style=\"{ height: `${height}px` }\"\n    >\n      <div\n        x-ref=\"content\"\n        class=\"px-6 pb-4 pt-6\"\n      >\n                  <div class=\"wysiwyg backface-visibility-hidden translate-z-0 overflow-x-auto\">\n            <p>Du kan godt standse den enkelte betaling. Men s\u00e5 er det vigtigt, at du husker at betale regningen p\u00e5 en anden m\u00e5de.<\/p>\n<p>Betaler du via MobilePay, kan du afvise den enkelte betaling i MobilePay-appen. Du kan standse en betaling via Betalingsservice i din netbank eller ved at kontakte din bank.<\/p>\n\n          <\/div>\n              <\/div>\n    <\/div>\n\n  <\/div>\n  <script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\":[\n                  {\n            \"@type\": \"Question\",\n            \"name\": \"Min betaling er blevet afvist. 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