{"id":240823,"date":"2025-09-19T06:12:11","date_gmt":"2025-09-19T06:12:11","guid":{"rendered":"https:\/\/andelenergi.dk\/?page_id=240823"},"modified":"2026-01-02T10:27:09","modified_gmt":"2026-01-02T10:27:09","slug":"andel-energi-aabner-dedikeret-telefonlinje-for-kunder-med-saerlige-behov","status":"publish","type":"page","link":"https:\/\/andelenergi.dk\/om-os\/nyheder-og-presse\/andel-energi-aabner-dedikeret-telefonlinje-for-kunder-med-saerlige-behov\/","title":{"rendered":"Andel Energi \u00e5bner dedikeret telefonlinje for kunder med s\u00e6rlige behov"},"content":{"rendered":"<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-1\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h1 class=\"wp-block-heading\" id=\"h-andel-energi-abner-dedikeret-telefonlinje-for-kunder-med-saerlige-behov\">Andel Energi \u00e5bner dedikeret telefonlinje for kunder med s\u00e6rlige behov<\/h1>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--subheading   block\"\n   id=subheading-2\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <div>\n    <p class=\"text-gray-800 text-body-xs\">\n        Pressemeddelelse\n                    &#8211; 19. September 2025\n            <\/p>\n<\/div>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-4\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><strong>Fra i dag kan kunder med usynlige handicap og s\u00e6rlige behov f\u00e5 bedre hj\u00e6lp og energir\u00e5dgivning. Danmarks st\u00f8rste energiselskab <\/strong><em><strong>Andel Energi<\/strong><\/em><strong> \u00e5bner nemlig en s\u00e5kaldt <\/strong><em><strong>Solsikkelinje<\/strong><\/em><strong>, hvor s\u00e6rligt tr\u00e6nede medarbejdere er klar til at tilbyde m\u00e5lrettet st\u00f8tte og forst\u00e5else til de kunder, der har behov for det.<\/strong><\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--image mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=image-5\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <div class=\"image-wrapper relative \">\n  \n  <div class=\"\">\n    <picture> <img decoding=\"async\" src=\"https:\/\/andelenergi.dk\/app\/uploads\/2025\/09\/solsikkeprogrammet-02-720x309.jpg\" alt=\"Kathrine Drastrup (tv) fra Solsikkeprogrammet sammen med Marlene Holmgaard Fris (th) fra Andel Energi fotograferet i forbindelse med Andel Energis tilslutning til Solsikkeprogrammet og Solsikkelinjen.\" class=\"max-w-[100%] h-auto \" style=\"object-position:49.93% 21.17%;\" loading=\"lazy\"><\/picture>\n  <\/div>\n\n      <div class=\"\">\n      <div class=\"mt-1 text-body-2xs italic\">Kathrine Drastrup (tv) fra Solsikkeprogrammet sammen med Marlene Holmgaard Fris (th) fra Andel Energi fotograferet i forbindelse med Andel Energis tilslutning til Solsikkeprogrammet og Solsikkelinjen. <\/div>\n    <\/div>\n  \n  <\/div>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-7\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Med over en million kunder m\u00f8der Andel Energis medarbejdere dagligt mennesker med vidt forskellige behov. Som det f\u00f8rste energiselskab i Danmark \u00e5bner Andel Energi derfor en s\u00e6rlig telefonlinje for kunder med s\u00e6rlige behov \u2013 en s\u00e5kaldt <em>Solsikkelinje<\/em>.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-8\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Den nye Solsikkelinje er et led i, at Andel Energi tilslutter sig <em>Solsikkeprogrammet<\/em>. Det betyder blandt andet, at Andel Energi tr\u00e6ner ledere og medarbejderne, s\u00e5 de ved, hvad et usynligt handicap er.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"acf-block acf-block--simple-quote text-black mt-12 lg:mt-14 mb-12 lg:mb-14  block\"\n   id=simple-quote-9\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  <blockquote class=\"relative px-[1.25em] leading-tight heading-4\">\n  <div\n    class=\"absolute left-0 top-0 leading-[0.865]\"\n      >\n    <span class=\"text-[2.5em]\">\u201c<\/span>\n  <\/div>\n\n      <h2 class=\"heading-4 font-medium\">\n  Som Danmarks st\u00f8rste energiselskab er det kun naturligt, at Andel Energi ogs\u00e5 g\u00e5r forrest med sociale initiativer og sikrer kunder med s\u00e6rlige behov adgang til service og r\u00e5dgivning p\u00e5 lige fod med alle andre\n  <\/h2>\n  \n      <cite class=\"mt-6 block text-body-sm italic lg:mt-8\">Marlene Holmgaard Fris, adm. direkt\u00f8r i Andel Energi.<\/cite>\n  <\/blockquote>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-11\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>Fremover vil medarbejderne i Andel Energis kundeservice derfor v\u00e6re endnu bedre rustet til at m\u00f8de kunder med skjulte handicap.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-12\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>\u201dI Andel Energi tager vi ansvar for at sikre en god kundeoplevelse for alle. Derfor mener vi ogs\u00e5, at alle skal have lige adgang til vores produkter og services. Derfor er vi stolte af at v\u00e6re en del af<em> Solsikkeprogrammet<\/em> og med dedikeret tr\u00e6ning, sikrer vi, at vores medarbejdere er kl\u00e6dt godt p\u00e5 til at kunne tilbyde en im\u00f8dekommende og forst\u00e5ende oplevelse ogs\u00e5 for kunder med skjulte handicap,\u201d siger Marlene Holmgaard Fris.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--heading   block\"\n   id=heading-13\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-andel-energi-tager-samfundsansvar\">Andel Energi tager samfundsansvar<\/h2>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-14\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>For personer med usynlige handicap, som for eksempel hjerneskade, ADHD, angst, synsneds\u00e6ttelse, PTSD, autisme, alzheimers mv. kan det v\u00e6re stressende eller belastende at v\u00e6re i ukendte omgivelser eller tale med fremmede mennesker, hvis man samtidig oplever at skulle forklare sine udfordringer for at skabe forst\u00e5else.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-15\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p><em>Solsikkeprogrammet<\/em> er et internationalt initiativ, der \u00f8ger bevidstheden om usynlige handicap og g\u00f8r det lettere for dem, der har s\u00e6rlige behov, at f\u00e5 den n\u00f8dvendige st\u00f8tte i det offentlige rum eller i m\u00f8det med en stor virksomhed. Med tiltag som <em>Solsikkelinjen<\/em> \u00f8nsker Andel Energi at bidrage til et mere inkluderende samfund, hvor alle kan f\u00f8le sig set, h\u00f8rt og m\u00f8dt med forst\u00e5else.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n<section\n  class=\"core-block core-block--paragraph   block\"\n   id=paragraph-16\n  \n  \n>\n      <div class=\"inner inner--prose\">\n  \n  \n  \n<p>&#8220;Ved at indf\u00f8re en Solsikketelefonlinje \u00f8ger man tilg\u00e6ngeligheden for personer, som har brug for lidt ekstra tid, t\u00e5lmodighed eller hj\u00e6lp. Man f\u00f8ler sig mere tryg, n\u00e5r man ved, at personen i den anden ende lytter og tager sig tid, og at man ikke bliver skyndet p\u00e5,&#8221; siger Kathrine Drastrup, Nordic Chief Commercial Officer for Solsikkeprogrammet i Norden. Andel Energis solsikkelinje \u00e5bner i dag og har telefonnummer: 70 29 21 21.<\/p>\n\n\n  \n      <\/div>\n  \n<\/section>\n","protected":false},"excerpt":{"rendered":"Fra i dag kan kunder med usynlige handicap og s\u00e6rlige behov f\u00e5 bedre hj\u00e6lp og energir\u00e5dgivning. Danmarks st\u00f8rste energiselskab Andel Energi \u00e5bner nemlig en s\u00e5kaldt Solsikkelinje, hvor s\u00e6rligt tr\u00e6nede medarbejdere er klar til at tilbyde m\u00e5lrettet st\u00f8tte og forst\u00e5else til de kunder, der har behov for det.","protected":false},"author":14,"featured_media":240944,"parent":60208,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[7850],"class_list":["post-240823","page","type-page","status-publish","has-post-thumbnail","hentry","category-pressemeddelelse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.7 (Yoast SEO v20.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Andel Energi \u00e5bner dedikeret telefonlinje for kunder med s\u00e6rlige behov | andelenergi.dk<\/title>\n<meta name=\"description\" content=\"Fra i dag kan kunder med usynlige handicap og s\u00e6rlige behov f\u00e5 bedre hj\u00e6lp og energir\u00e5dgivning. 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